Clinic/Practice Assistant, Family Medicine

Mass General Brigham•Amherst, NY

2d•Onsite

About The Position

Mass General Brigham Medical Group Western Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant for its Family Medicine practice at 170 University Drive in Amherst, Massachusetts. The practice provides primary care to patients of all ages. This is an onsite, 40-hour-per-week role, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m. Under close to general supervision, the Clinic/Practice Assistant performs routine administrative and clerical duties to support efficient clinical service and practice operations. The role includes administrative tasks related to patient visits, such as scheduling, check-in, and check-out. Actual duties may vary by department. The position does not require patient care.

Requirements

High school diploma or equivalent required.
Healthcare office experience: 0–1 year required.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
May monitor patients in the waiting room and respond to information needs.
Assist with patient flow processes.