Regional Operations Supervisor

Pedernales Electric Cooperative•Oak Hill, TX

3d•Onsite

About The Position

The Regional Operations Supervisor supervises employees in the Construction and/or Service Departments. The role oversees construction and maintenance of overhead and underground lines, maintains construction standards, manages fleet and equipment maintenance, and ensures safe and reliable service for members and the public. The supervisor manages project completion, budgets, operating procedures, work priorities, performance metrics, and coordination with other departments. The position also participates in emergency restoration and call-out duty, customer complaint resolution, safety meetings, claims processes, and other related duties as assigned. The position has a full range of supervisory responsibilities, including recruiting, instructing, training, evaluating, counseling, and recommending personnel actions, including termination. The supervisor communicates organizational policies and work procedures, establishes employee responsibilities and performance expectations, addresses performance problems, and supports employees in resolving complex issues and escalated complaints. The role is based at the PEC Oak Hill District Office in Oak Hill, Texas. The listed minimum starting base pay is $51.78 per hour, with KPI bonuses and competitive benefits; starting base pay may vary based on experience, job-related skills, and relevant education or training. The position is open until filled.

Requirements

High school diploma or equivalent.
Six years of electrically qualified utility experience.
Two years of leadership experience.
Valid Texas Class A Commercial Driver’s License (CDL) and a Motor Vehicle Report that comply with PEC policy.
Knowledge of business and management principles, including strategic planning, resource allocation, leadership techniques, and budgeting.
Knowledge of computer systems, including hardware and software use, data entry, or information processing.
Knowledge of customer service principles and processes.
Knowledge of electricity principles, safety practices and codes, and electric power industry construction standards.
Knowledge of voltage testing equipment.
Skill in monitoring and managing performance, establishing and communicating performance expectations and metrics, time management, prioritizing changing demands, and anticipating, identifying, analyzing, and resolving conflict and problems.
Ability to teach employees to set up and disseminate information from various types of voltage testing equipment.
Ability to train and teach employees troubleshooting and safe, timely power restoration, including substation, distribution line, and residential line restoration.
Ability to communicate effectively verbally and in writing, and to listen to and understand information verbally and in writing.
Ability to meet the listed physical demands, including lifting, carrying, pushing, pulling, or moving up to 50 pounds; travel; and availability for call-out duty.
Maintain a driving record and driver's license eligibility in accordance with PEC policy.

Nice To Haves

DOL Certified Journeyworker preferred.

Responsibilities

Supervise employees in the Construction and/or Service Departments.
Oversee construction and maintenance of overhead and underground lines and maintain construction standards and specifications.
Manage fleet and equipment maintenance.
Lead or monitor job briefings and tailboard meetings.
Approve purchasing invoices and work orders, and focus on efficiency and cost controls.
Maintain a safe and reliable system for members and the general public, and promote a safe work environment for employees.
Manage construction project completion.
Participate in emergency restoration and call-out duty.
Update the UC mapping system.
Participate in processing damage claims.
Recommend and approve purchases and invoices.
Resolve customer complaints and answer questions regarding department management policies and procedures.
Supervise office, administrative, or customer service employees to ensure quality standards, deadlines, and procedures are followed; correct errors or problems.
Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees, identify causes and issues, and work to resolve them.
Teach employees job duties and company policies or arrange for training.
Evaluate employee performance and regulatory compliance, and recommend appropriate personnel actions.
Recruit, instruct, and supervise subordinates.
Interpret and communicate work procedures and company policies to staff.
Develop and review operating procedures.
Develop and manage the department budget.
Establish work priorities and activities.
Recommend promotions, transfers, hires, and disciplinary action.
Establish metrics and prepare monthly reports.
Coordinate activities with other departments.
Conduct and participate in safety meetings.
Operate PEC vehicles for business purposes in accordance with applicable laws and PEC policies and procedures.
Maintain driver eligibility through a valid Texas driver's license and a driving record that complies with PEC policy.
Maintain the security of confidential information and stay abreast of technology advances.
Demonstrate regular and prompt attendance and perform other related duties as assigned.