Regional Operations Supervisor

Pedernales Electric Cooperative•Oak Hill, VA

1d•Onsite

About The Position

The Regional Operations Supervisor supervises employees in the Construction and/or Service Departments. The position oversees electric line construction and maintenance, standards, fleet and equipment, project completion, safety, customer concerns, department budgets, operating procedures, and coordination with other departments. It includes a full range of supervisory responsibilities, including training, evaluating, counseling, and making personnel recommendations. The supervisor participates in emergency restoration and call-out duty and operates PEC vehicles for business purposes in accordance with applicable laws and PEC policies. The position is based at the PEC Oak Hill District Office in Oak Hill, Texas. Employees may need to travel, work more than 40 hours per week, and be available for call-out duty. The role involves routine use of personal protective equipment and frequent exposure to outdoor weather conditions. Exempt employees receive a fixed bi-weekly salary covering all hours worked during each pay period.

Requirements

High school diploma or equivalent.
Six years of electrically qualified utility experience.
Two years of leadership experience.
DOL Certified Journeyworker.
Knowledge of business and management principles, including strategic planning, resource allocation, leadership techniques, and budgeting.
Knowledge of computer systems, customer service principles and processes, electricity principles, safety practices and codes, electric power industry construction standards, and voltage testing equipment.
Skill in monitoring and managing performance, establishing and communicating performance expectations and metrics, time management, prioritization, and conflict and problem resolution.
Ability to teach employees to set up and disseminate information from voltage testing equipment.
Ability to train employees in troubleshooting and safe, timely power restoration, including substation, distribution, and residential lines.
Effective verbal and written communication and listening skills.
Maintain a valid Texas driver's license and driving record in accordance with PEC policy.
Ability to meet the physical demands of the role, including standing, reaching, stooping, kneeling, and lifting, carrying, pushing, pulling, or moving up to 50 pounds.
Availability for travel and call-out duty.

Nice To Haves

Valid Texas Class A Commercial Driver’s License (CDL) and a Motor Vehicle Report that comply with PEC policy.

Responsibilities

Supervise employees in the Construction and/or Service Departments, including recruiting, instructing, training, evaluating, and counseling subordinates.
Oversee construction and maintenance of overhead and underground lines and ensure construction standards and specifications are met.
Manage fleet and equipment maintenance.
Lead or monitor job briefings and tailboard meetings, and conduct or participate in safety meetings.
Approve purchasing invoices and work orders, promote efficiency and cost controls, and recommend and approve purchases.
Maintain a safe and reliable system for members and the general public and promote a safe work environment for employees.
Manage construction project completion and participate in emergency restoration and call-out duty.
Update the UC mapping system and participate in the damage-claims process.
Resolve customer complaints and answer questions about department management policies and procedures.
Ensure office, administrative, or customer service employees follow quality standards, deadlines, and proper procedures; correct errors or problems.
Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
Discuss performance problems with employees, identify causes, and work to resolve issues.
Teach employees job duties and company policies or arrange training.
Evaluate employee performance and regulatory compliance and recommend appropriate personnel actions.
Interpret and communicate work procedures and company policies to staff.
Develop and review operating procedures, manage the department budget, establish work priorities, and prepare monthly reports and metrics.
Recommend promotions, transfers, hires, and disciplinary action.
Coordinate activities with other departments.
Operate PEC vehicles for business purposes in accordance with applicable laws and PEC policies and procedures.
Maintain driver eligibility in accordance with PEC policy.
Maintain the security of confidential information, stay current with technology advances, and maintain regular and prompt attendance.