Operations Supervisor

GRIFOLS, S.A.•Coral Springs, FL

3d•Onsite

About The Position

The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of a plasma donor center. This senior frontline leader oversees donor floor activities, supervises staff, and supports compliance with regulatory and quality standards. The role serves as a lead resource during assigned shifts, ensures operational priorities are carried out, and directly supports the Center Manager in driving performance, donor satisfaction, and continuous improvement. The position is based in a plasma center and involves working with donors, staff, supplies, records, and center equipment. The supervisor may be trained to repair plasma center equipment and assists the Center Manager with tasks needed to meet company objectives. The job description notes that duties are not exhaustive and that managers and supervisors may assign other duties as needed.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically, six years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Exceptional customer service skills.
Proficiency in speaking and writing English, with legible handwriting; bilingual skills where applicable.
Ability to understand, explain, and follow SOPs and protocols.
Ability to work a flexible schedule to meet business needs.
Ability to perform in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
Ability to meet the described occupational demands, including exposure to biological fluids, infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F in plasma freezers; use required personal protective equipment.
Ability to stand for up to 4–6 hours per day and sit for 1–2 hours per day; perform neck bending and twisting, frequent hand and foot movements, precise finger coordination, occasional squatting or crouching, and infrequent waist bending and twisting.
Ability to lift 15 pounds routinely as described and a maximum of 50 pounds; reach below shoulder height.
Essential hearing acuity, color perception and discrimination, and near and far vision correctable in one eye to 20/30 and the other to 20/100.
Ability to communicate information clearly, listen to and understand spoken information, work independently and follow oral or written instructions, handle variable demands and changing conditions, and relate sensitive information to diverse groups.
Directly related experience, a combination of directly related education and experience, and/or competencies may be considered in place of stated requirements, depending on the assignment.

Responsibilities

Serve as acting leader when the Center Manager is absent, as assigned, and maintain the ability to perform tasks throughout the plasma center, including production employee duties and donor-flow supervision.
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts.
Coordinate staffing, assign tasks, schedule breaks, and coach team members during shifts.
Create employee schedules to accommodate donor cycles.
Assess and adjust inventory levels for goods and supplies, and submit vendor orders to meet operational needs.
Keep the Center Manager informed of center irregularities and provide action plans to improve or correct deficiencies.
Support and execute daily operational plans to achieve donor-throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and proactively address delays and service issues to provide a positive donor experience.
Maintain familiarity with and compliance with applicable state and federal regulations, FDA-approved standard operating procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with regulatory and production standards.
Attend required training sessions and staff meetings.
Ensure accurate and thorough completion of required records.
Help maintain a neat and clean facility and keep equipment in good working order, under the guidance of the Center Manager.
Submit timely and accurate reports as required by the Center Manager.
Assist with control of center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate with other service areas to support accurate documentation and quality.
Promote a culture of safety, teamwork, and accountability by example.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
Assist with plasma center equipment repairs if trained to do so.
Assist the Center Manager with tasks needed to pursue company objectives.