Operations Supervisor - 2nd Shift 1pm - 9pm

Ryder Supply Chain Solutions•Landover, MD

1d•$70,000 - $70,000

About The Position

The Operations Supervisor assists Operations Manager I and II and/or Senior Operations Manager I and II with managing the operations and personnel for a shift at a particular location. The role may supervise shift employees, including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is responsible for achieving business objectives and labor requirements while balancing customer needs with financial, operational, quality, safety, and asset targets. The role manages location performance against assigned metrics and objectives, is expected to be cross-functionally trained to provide shop coverage, and must adhere to Ryder Maintenance Operations policies and procedures. The position may also serve as a development role preparing incumbents for an Operations Manager position. This position oversees workflow, labor, customer relationships, assets, quality, safety, and financial performance for the assigned shift and shop. It includes planning and scheduling maintenance work, developing employees, maintaining customer satisfaction and vehicle uptime, ensuring repair quality and compliance, and managing maintenance-related costs and documentation.

Requirements

High school diploma or GED required.
Associate's degree or 1–3 or more years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
Bachelor's degree or 1–3 or more years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
Maintenance and technical experience in a shop environment required.
Ability to professionally represent Ryder and interact competently with customer management.

Nice To Haves

Associate's degree preferred.
Bachelor's degree preferred.
Supervisory experience preferred.
Strong vehicle diagnostics and repair knowledge preferred.
Intermediate Microsoft Office skills preferred.
Experience with a Shop Management System preferred.

Responsibilities

Analyze, plan, and schedule workflow; assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
Ensure warranty policies and procedures are followed.
Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
Conduct yard checks to ensure work is properly scheduled and prioritized.
Manage, train, and develop assigned personnel, and conduct performance management.
Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates.
Conduct customer visits as required by the Customer Care Plan.
Direct reports in maintaining the appearance and upkeep of the assigned location, including sustaining 65 standards in relevant shop areas.
Evaluate shop tooling and equipment needs and make recommendations.
Assist with vehicle specifications and vehicle in-service/out-service processes, and help ensure required specifications are recorded in SAM.
Manage parts inventory and follow related policies and procedures.
Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
Perform breakdown root-cause analysis, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
Ensure cleanliness and repair quality for maintained vehicles.
Work with the Service Manager to ensure technicians are properly trained and qualified, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
Maintain control and visibility over shop-floor activities to support accurate root-cause diagnosis and optimize parts and component yield.
Assist in developing and implementing Quality Assurance Audit corrective action plans and continuous improvement programs.
Maintain documentation required to meet or exceed local, state, federal, and customer requirements.
Ensure employee compliance with safety and EPA regulations and requirements.
Ensure shift and shop performance meets Net Maintenance Cost per Unit objectives without compromising quality, safety, or customer satisfaction.
Apply cost-control measures to the maintenance operations budget and location P&L to meet financial objectives.
Execute maintenance initiatives to attain or exceed financial targets.
Manage payroll, purchase order approvals as warranted, invoice reconciliation, and fuel reconciliation.
Manage customer bill-back activity, including identifying, reviewing, and approving opportunities and ensuring appropriate documentation and explanations of rebillable activity.
Ensure data integrity in the Shop Management Online system.
Perform other duties as assigned.