Operations Supervisor - 2nd Shift

Hub Group•McDonough, GA

About The Position

The Operations Supervisor assists the Manager with the overall performance of warehouse and customer service operations. The role plans, organizes, staffs, directs, and controls warehouse and customer service activities, with responsibility for selecting, training, and motivating employees. The Supervisor is accountable for company objectives related to workplace safety, workforce training, labor-cost efficiency, productivity, customer service, efficient storage, and accuracy. The Supervisor oversees warehouse and customer service employees and coordinates product handling, loading, and unloading. The position ensures employees follow bills of lading, receiver instructions, and other work instructions; maintains equipment and facility conditions; protects facility security and customer products; and works with customer service associates to support accurate, coordinated service. Regular attendance and timeliness are essential. Other duties may be assigned.

Requirements

Four years of distribution supervisory or management experience leading a staff of 10 or more employees in operations of at least 60,000 square feet.
Experience with warehouse management systems (WMS), metric-driven operations, and labor and resource management.
Ability to follow procedures and instructions.
Ability to listen to employee needs and concerns, motivate employees, and build teams.
Ability to read, write, and communicate effectively.
Ability to perform calculations involving addition, counting, subtraction, division, and multiplication.
Pass a written test and obstacle course for forklift certification.
Ability to manually lift and stack products weighing 5 to 75 pounds.
Ability to sit, stand, bend, climb, lift, or walk for extended periods.
Ability to work additional hours and up to seven days a week as needed.

Responsibilities

Plan, direct, train, and implement work for warehouse and customer service employees to meet productivity and service goals for each customer.
Supervise and coordinate employees loading and unloading products and performing handling or value-added work.
Ensure employees follow bill-of-lading, receiver, and other specific work instructions.
Operate in compliance with applicable federal, state, and local statutes, OSHA requirements, and federal labor laws and requirements.
Develop and maintain a productive team through hiring, training, motivation, communication, direction, praise, counseling, and discipline.
Use the performance evaluation system to recommend promotions, wage increases, and terminations.
Maintain a productivity program and track job characteristics to evaluate employees.
Ensure equipment is in good working condition and properly maintained, safety equipment is used, and appropriate documentation and employee involvement are in place.
Ensure employees are properly trained to use equipment and operate it correctly.
Maintain the building as a food-grade facility and protect facility security and customer-product integrity.
Supervise customer service associates so the office and warehouse work together to provide customer satisfaction for shipments and receipts.
Maintain inventory accuracy by product and location.
Assign customer accounts appropriate priority levels to support required operations, administrative support, contacts, and responses to special requests.
Maintain high integrity and honor commitments and TAGG Logistics values.
Maintain regular attendance and punctuality.
Perform other duties and responsibilities as assigned.