Operations Supervisor - 2nd Shift

TAGG Logistics/Hub Group•McDonough, GA

7h•$80,000

About The Position

The Operations Supervisor assists the Manager with the overall performance of warehouse and customer service operations. The role plans, organizes, staffs, directs, and controls warehouse and customer service activities. The Supervisor is responsible for selecting, training, and motivating the workforce and for achieving company objectives related to workplace safety, workforce training, labor cost efficiency, employee productivity, customer service, efficient storage, and accuracy. The Supervisor oversees warehouse and customer service employees and coordinates the handling of customer products. The role ensures compliance with applicable laws and safety requirements, supports a well-trained and productive team, maintains equipment and facility standards, protects facility security and customer products, and ensures accurate inventory and responsive customer account support. This position works in an uncontrolled warehouse environment that may be hot in summer and cold in winter. The role involves physical activity, including lifting and stacking products weighing 5 to 75 pounds, and may require additional hours and work up to seven days a week as needed. Salary is up to $80,000 per year in base salary; the estimate may vary based on skills, experience, education, market factors, location, budget, and demand.

Requirements

Four years of distribution supervisory or management experience leading a staff of 10 or more employees in operations of at least 60,000 square feet.
Experience with warehouse management systems (WMS), metric-driven operations, labor management, and resource management.
Ability to follow procedures and instructions.
Ability to listen to employee needs and concerns, motivate employees, and build teams.
Ability to read, write, and communicate effectively.
Ability to perform calculations involving addition, counting, subtraction, division, and multiplication.
Must pass a written test and obstacle course for forklift certification.
Ability to manually lift and stack products weighing 5 to 75 pounds and to sit, stand, bend, climb, lift, or walk for extended periods.
Required close vision, distance vision, and ability to adjust focus.
Ability to work in an uncontrolled environment with hot summers and cold winters.
Ability to work additional hours and up to seven days a week as needed.

Responsibilities

Plan, direct, train, and implement warehouse and customer service employees’ work to meet productivity and service goals for each customer.
Supervise and coordinate workers loading and unloading trucks and performing product handling or value-added functions for customers.
Ensure employees follow bill of lading, receiver, and other specific work instructions.
Operate in compliance with federal, state, and local statutes, OSHA requirements, and federal labor laws and requirements.
Develop and maintain a productive work team through hiring, training, motivation, communication, efficient work direction, praise, counseling, and discipline.
Use the performance evaluation system to recommend promotions, wage increases, and terminations; maintain a productivity program and track job characteristics to support employee evaluations.
Ensure equipment is in good working condition and properly maintained, safety equipment is used, and supporting documentation and employee involvement are in place.
Ensure employees are properly trained to use equipment and operate it correctly.
Ensure the building is properly maintained and kept as a food-grade facility.
Maintain facility security and the integrity of customer products.
Supervise customer service associates so the office and warehouse work together to provide customer satisfaction for shipments and receipts.
Maintain inventory accuracy by product and location.
Assign appropriate priority levels to customer accounts to support required operations, administrative support, contacts, and responses to special requests.
Honor commitments and the values of TAGG Logistics.
Maintain regular attendance and punctuality.
Perform other duties and responsibilities as assigned.