Operations Supervisors Dual Rate

Caesars Entertainment•Columbus, NE

About The Position

The Dual Rate Casino Operations Supervisor oversees day-to-day casino floor operations during assigned shifts to support a safe, compliant, efficient, and guest-focused gaming environment. The role provides leadership and on-the-floor supervision to dealers and other assigned team members, monitors guest service standards, operational controls, and team performance, and addresses issues in real time. The supervisor collaborates with department leaders to maintain smooth casino operations and models professionalism, integrity, and accountability while supporting casino service and revenue goals.

Requirements

Must be 19 years of age or older.
Proficient in spoken and written English.
Proficiency with iOS devices and computer systems.
Flexible to work various shifts, weekends, and holidays.
Knowledge of casino rules, regulations, and procedures.
Knowledge of casino regulations.
Ability to push and pull up to 50 pounds.
Ability to lift and carry objects up to 30 pounds.
Ability to bend, stoop, twist, reach, and kneel repetitively.
Ability to safely work with provided cleaning chemicals and equipment.
Ability to ascend and descend stairs and maintain equilibrium for an extended period.
Must be able to work from a standing position and/or walking motion for an extended period.
Ability to work in a smoking and pet-friendly environment.

Nice To Haves

Prior experience in casino operations or the casino industry is preferred.

Responsibilities

Supervise day-to-day casino floor operations during assigned shifts to ensure smooth, efficient, and compliant gaming activity.
Monitor table games and/or assigned casino areas for adherence to company policies, procedures, and regulatory requirements.
Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally.
Safeguard company assets, including cash, chips, gaming equipment, and sensitive information.
Enforce internal control procedures and immediately address irregularities or security concerns.
Provide leadership, direction, and on-the-floor supervision to dealers and other assigned team members.
Assign work, monitor performance, and ensure adequate staffing levels throughout the shift.
Ensure compliance with applicable gaming regulations, internal controls, and company policies.
Report incidents, disputes, and violations in accordance with established procedures.
Handle guest disputes, employee issues, and operational challenges with sound judgment and professionalism.
Make timely decisions to maintain operational flow and guest satisfaction.
Communicate effectively with management, surveillance, security, and other departments.
Provide accurate shift updates, incident documentation, and operational feedback as required.
Accept feedback and coaching from supervisors.