Slot Attendant (Dual Rate)

Full House Resorts, Inc•Rising Sun, IN

About The Position

The Slot Attendant monitors slot machine operations, assists with manual jackpot payouts, and restocks TITO printers. The role provides customer service across the casino floor, supports player rewards and reservations, and maintains knowledge of property amenities, events, and promotions. The attendant must follow company policies and internal controls, protect company assets, comply with gaming regulations and reporting requirements, and support Marine and/or Security departments during emergencies or as assigned.

Requirements

Customer service experience.
High school diploma or equivalent.
Good math skills.
Ability to communicate effectively with guests and employees.
Computer skills.
Ability to work in a fast-paced environment and follow directions amid distractions.
Indiana Gaming Commission Occupational License – Level 2.
Ability to move around the casino floor throughout the entire shift.
Ability to work any shift.
Ability to lift and carry up to 55 lb. on a regular basis.

Responsibilities

Monitor slot machine operations, participate in manual jackpot payouts, and restock TITO printers.
Understand and apply company internal controls, policies, and procedures.
Protect company assets.
Comply with Title 31 requirements, including Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports, and W2Gs.
Perform tasks and responsibilities assigned by the Marine and/or Security departments during emergencies or otherwise.
Sign new players up for Reward Card Accounts.
Use ACSC computer functions to make Reward cards, redeem points, and issue comps.
Make guest reservations.
Maintain knowledge of property amenities, events, and promotions.
Circulate through the casino floor and interact positively with customers.
Provide internal and external customer service reflecting the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
Immediately inform the on-site IGC Agent on duty, Security, and Supervisor on Duty of any known or witnessed internal control or state regulation violations related to gaming activity, in accordance with the company Self-Reporting Policy.