Slot Attendant (Dual Rate)

Full House Resorts•Rising Sun, IN

About The Position

The Slot Attendant monitors slot machine operations, assists with manual jackpot payouts, and restocks TITO printers. The role supports casino guests by circulating on the casino floor, interacting positively with customers, providing information about property amenities, events, and promotions, and helping with Reward Card accounts, point redemptions, comps, and reservations. The attendant also protects company assets and follows internal controls, company policies and procedures, and applicable gaming regulations, including Title 31 requirements. During emergencies or other situations, the attendant may be assigned tasks by the Marine and/or Security departments. The position requires promptly reporting gaming-related internal-control or state-regulation violations to the on-site IGC Agent on duty, Security, and the Supervisor on Duty, in accordance with the company Self-Reporting Policy.

Requirements

Customer service experience.
High school diploma or equivalent.
Good math skills.
Ability to communicate effectively with guests and employees.
Computer skills.
Ability to work in a fast-paced environment and follow directions amid distractions.
Indiana Gaming Commission Occupational License - Level 2.
Ability to move around the casino floor during the entire shift.
Ability to work any shift.
Ability to lift and carry up to 55 lb. on a regular basis.

Responsibilities

Monitor the operation of slot machines.
Participate in manual jackpot payouts and restock TITO printers.
Understand and apply company internal controls, policies, and procedures; protect company assets.
Comply with Title 31 requirements, including Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports, and W2Gs.
Perform tasks and responsibilities assigned by the Marine and/or Security departments during emergencies or otherwise.
Sign up new players for Reward Card accounts.
Use ACSC computer functions to make Reward Cards, redeem points, and issue comps.
Make reservations for guests.
Maintain knowledge of property amenities, events, and promotions.
Circulate through the casino floor and interact positively with customers.
Provide internal and external customer service reflecting the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
Immediately report known or observed gaming-related internal-control or state-regulation violations to the on-site IGC Agent on duty, Security, and Supervisor on Duty, following the company Self-Reporting Policy.