Slot Attendant

Ute Mountain Casino Hotel•Towaoc, CO

1d•Onsite

About The Position

The Slot Attendant is a guest-facing team member responsible for creating a smooth and engaging casino-floor experience. The role responds to jackpot notifications, verifies and processes payouts, provides change, and delivers prompt, attentive customer service. Slot Attendants regularly patrol assigned areas, identify guest needs and machine issues, and maintain an alert, approachable presence. The position also provides basic machine troubleshooting and operational support, completes transaction and jackpot documentation, and helps maintain a clean, safe, and compliant gaming environment. Attendants coordinate with supervisors and technicians, promote Players Club sign-ups, and support coworkers to contribute to guest satisfaction and retention.

Requirements

Must be at least 21 years of age.
Must be able to obtain and maintain a UMUGC Support License.
Must be able and willing to work weekends, holidays, and variable shifts.
Must be fluent in English and have strong verbal and written communication skills.
Excellent in-person and telephone customer-service skills.
Basic math and computer skills, including use of a 10-key, phone, and standard office equipment.
Ability to handle varying amounts of money accurately and carefully.
Strong awareness, stamina, and initiative to patrol the floor actively and provide timely service.

Nice To Haves

High school diploma or GED preferred.
Experience in guest service or cashiering roles preferred.
Prior experience handling jackpots, slot operations, or working on a casino floor is a plus.
Familiarity with gaming machine operations and hardware is preferred.

Responsibilities

Respond promptly and accurately to jackpot notifications and verify and pay jackpots in a timely manner.
Coordinate with Slot Supervisors and Technicians to address delays or discrepancies.
Provide high-quality customer service, engage with guests, answer questions, explain games or promotions, and refer disputes to supervisors as appropriate.
Patrol assigned gaming-floor sections to identify service lights, abandoned machines, guest concerns, and other needs.
Reset games, resolve minor machine issues, report malfunctions, and assist with kiosk fields and machine issues when required.
Complete jackpot and machine transaction paperwork accurately and in accordance with regulatory guidelines.
Relay key information between team transitions.
Maintain a clean, safe, and compliant gaming environment by following gaming procedures, Title 31 guidelines, and property safety regulations.
Report tips as required and promptly report safety hazards or compliance issues to the appropriate authority.
Encourage guest engagement by promoting Players Club sign-ups.
Assist coworkers and participate in a team-centric effort to provide a cohesive guest entertainment experience.