Slot Attendant

Q Casino + Resort • Dubuque, IA

2d • $15 - $15 • Onsite

About The Position

The Slot Attendant ensures that customer-service aspects of slot operations run smoothly. The role works under the Operations Shift Manager/Director of Gaming Operations and does not supervise other employees. The attendant supports guests, maintains slot-floor conditions, handles payouts and ticket fills according to Internal Controls, and performs minor machine repairs. The position is based at Q Casino + Resort in Dubuque, Iowa, and is full time with a swing shift.

Requirements

• High school diploma or equivalency certificate.
• Ability to understand basic mechanical slot-machine functions and perform minor mechanical repairs, such as clearing bill or printer jams.
• Good organization, legible and accurate paperwork, and good cash-handling skills.
• Willingness and ability to work non-traditional schedules, particularly nights and weekends.
• Ability to spend extended periods standing and walking.
• Ability to work in potentially stressful conditions, including noisy, crowded, smoky, and busy environments.
• Strong customer-service skills, personality, and orientation.
• Ability to remain composed when dealing with irate customers.
• Ability to lift up to 50 pounds and perform bending, stooping, and crawling.
• Ability to work indoors with repeated exposure to high noise levels and cigarette smoke, and exposure to high voltages on some equipment.

Responsibilities

• Ensure compliance with federal, state, and local regulations, Internal Controls, and company and departmental policies and procedures.
• Maintain effective working relationships with Iowa Racing & Gaming Commission representatives, including the duty to disclose and cooperate under IRGC rule 13.2(1)h.
• Maintain effective working relationships with other departments and employees.
• Provide proactive customer service and personally resolve customer problems as required.
• Perform ticket fills and jackpot payments according to Internal Controls.
• Authorize slot payouts according to Internal Controls.
• Circulate the slot floor to ensure machines and the area are clean and in working order.
• Perform minor repairs, including resolving printer issues and bill jams.
• Push in chairs and empty cups when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED