Lead Slot Attendant

Arizona Charlie’s Decatur and Boulder•Boulder, CO

About The Position

The Lead Slot Attendant is a hands-on working lead who supports daily Slot department operations by helping coordinate the team, deliver guest service, and complete operational tasks. The role helps maintain service, presentation, quality, efficiency, and safety standards; provides guidance to team members; and addresses operational needs during the shift. The Lead Slot Attendant monitors assigned slot areas, responds to service calls, processes jackpots, performs minor machine repairs, and supports a productive, guest-focused gaming environment. The role also helps ensure compliance with applicable gaming laws, company controls and procedures, Title 31, and federal regulations where applicable. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

At least 1 year of slot operations experience.
Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment.
Strong verbal communication and interpersonal skills for coaching, relaying expectations, and assisting with conflict resolution.
Reliable and organized, with the ability to prioritize tasks and support shift coordination.
Flexibility to adapt to changing business needs, schedules, and guest volumes.
Commitment to fostering a respectful, inclusive, and safety-conscious work environment.
Ability to access and input information using a moderately complex computer system.
At least 21 years of age.
Ability to communicate effectively in English, both written and verbal.
Obtain and maintain all work cards required by the company, including Nevada Gaming Registration.
Verify right to work in the United States.
Frequently push or pull up to 50 pounds and lift or carry up to 50 pounds at floor, knee, waist, and chest levels.
Frequently squat, kneel, reach, bend, and twist; regularly sit and work at a desk or computer; and frequently stand and walk.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech and other sounds; distinguish shades of color; and use tools or equipment requiring a high degree of dexterity.

Nice To Haves

High School Diploma or equivalent preferred.

Responsibilities

Assist with training and act as a resource for team members to support performance, engagement, and compliance with company standards.
Monitor work areas, guest interactions, and service flow for quality, efficiency, and safety.
Serve as a shift lead and escalation point for basic team member or guest concerns, referring complex issues to management as needed.
Monitor assigned slot sections, respond to service calls, process jackpots, and perform minor machine repairs.
Ensure accuracy and accountability in voucher fills, printer refills, counterfeit bill inspection, and jackpot data entry.
Maintain professional and friendly interactions with guests and team members on the casino floor.
Communicate with slot attendants and other departments by radio to support shift transitions and service coordination.
Coordinate with Casino Operations and Security to report irregularities, suspicious behavior, or incidents requiring management attention.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations where applicable.
Provide timely guest service to guests and fellow team members in accordance with company guest service culture standards.
Perform other duties as assigned.