Lead Slot Attendant

Arizona Charlie's•Boulder, AZ

About The Position

The Lead Slot Attendant is a hands-on working lead who supports daily Slot department operations by helping coordinate the team, deliver guest service, and complete operational tasks. The role maintains service and presentation standards, guides team members, and addresses shift needs while helping ensure a productive, safe, and guest-focused gaming environment. The Lead Slot Attendant monitors assigned slot areas, responds to service calls, processes jackpots, performs minor machine repairs, and serves as an escalation point for basic team member or guest concerns. Complex issues are referred to management. The role also coordinates with Casino Operations and Security, communicates with other departments, and follows applicable gaming laws, internal controls, company policies, and federal regulations where applicable. The position requires one year of slot operations experience, the ability to guide peers in a high-volume or guest-facing environment, effective communication and interpersonal skills, organization, flexibility, and the ability to use a moderately complex computer system. Applicants must be at least 21 years old, communicate effectively in English, obtain and maintain required work cards, and verify their right to work in the United States. A high school diploma or equivalent is preferred. Nevada Gaming Registration is listed as a work card requirement. The work environment may be indoor, smoky, noisy, and include bright flashing lights, extreme hot or cold temperatures, slippery surfaces, and exposure to dust, fumes, or gases. Physical duties include frequently pushing, pulling, lifting, and carrying up to 50 pounds; frequent squatting, kneeling, reaching, bending, twisting, standing, and walking; and regularly sitting and working at a desk or computer. The role also requires communication by in-person speech, radio, and telephone; hearing and distinguishing sounds; distinguishing shades of color; and using tools or equipment requiring a high degree of dexterity. The essential functions must be performed with or without reasonable accommodation.

Requirements

At least 1 year of slot operations experience.
Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment.
Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist with conflict resolution.
Reliable and organized, with the ability to prioritize tasks and support shift coordination.
Flexibility to adapt to changing business needs, schedules, and guest volumes.
Commitment to a respectful, inclusive, and safety-conscious work environment.
Ability to access and input information using a moderately complex computer system.
At least 21 years of age.
Ability to communicate effectively in English, both written and verbal.
Ability to obtain and maintain all work cards required by the company, including Nevada Gaming Registration.
Ability to verify right to work in the United States.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Frequently push and pull up to 50 pounds and frequently lift and/or carry up to 50 pounds at floor, knee, waist, and chest levels.
Frequently squat, kneel, reach, bend, and twist; regularly sit and work at a desk or computer; and frequently stand and walk.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech and/or other sounds in person; distinguish between shades of color; and use tools or equipment requiring a high degree of dexterity.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Assist with training and serve as a resource to team members, supporting performance, engagement, and adherence to company standards.
Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.
Serve as a shift lead and escalation point for basic team member or guest concerns, referring complex issues to management as needed.
Monitor assigned slot sections, respond to service calls, process jackpots, and perform minor machine repairs.
Maintain accuracy and accountability in voucher fills, printer refills, counterfeit bill inspection, and jackpot data entry.
Maintain professional and friendly interactions with guests and team members on the casino floor.
Communicate with slot attendants and other departments by radio to support smooth shift transitions and service coordination.
Coordinate with Casino Operations and Security to report irregularities, suspicious behavior, or incidents requiring management attention.
Comply with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations where applicable.
Provide timely guest service to guests and fellow team members in accordance with the company’s guest service culture standards.
Perform other duties as assigned.