Slot Attendant

Little River Casino Resort•Eastlake, MI

15h•$9 - $13•Onsite

About The Position

The Slot Attendant assists guests by processing jackpot payouts and ticket fills, making change, using money pouches, and performing minor and preventative maintenance on slot machines. The role helps maintain an exciting, welcoming gaming environment and provides continuous, high-quality service to internal and external guests. The attendant explains machine features, helps guests sign up for and use the Player's Club Card, stays informed about Resort operations, programs, events, services, and promotions, and helps keep the gaming floor neat and orderly. The position requires completion of assigned Resort training, including Anti-Money Laundering and Title 31 training before performing job duties. Team members must follow Resort and department safety rules, emergency and evacuation procedures, health and safety requirements, policies, and Tribal Gaming Regulations. Employment is contingent on a pre-employment drug test (excluding marijuana), background investigations and checks, obtaining a gaming license from the Little River Band of Ottawa Indians Gaming Commission, and successfully completing a 90-day introductory period. The work may take place in an office, gaming floor, food outlet, hotel, or convention and entertainment center. Conditions can include flashing lights, frequent loud noises, and smoke. The schedule must be flexible for any hours or shifts assigned according to business needs, and occasional overtime is required. The role involves high-volume direct public contact and occasional interactions with angry or hostile individuals. Physical requirements include frequent standing, walking, sitting, bending, twisting, talking, hearing, and repetitive motions; occasional pushing, pulling, grasping, lifting, or moving up to 50 pounds; team lifting for items over 300 pounds; and climbing an 8-foot ladder.

Requirements

High school diploma or GED; a documented and verifiable combination of education and experience may substitute for degree requirements.
Cash handling experience.
At least 18 years of age.
Basic computer skills, including experience with word processing, databases, and spreadsheets.
Basic organizational, written, and verbal communication skills.
Basic problem-solving skills.
Ability to count money and give change swiftly and accurately.
Guest service, interpersonal, and teamwork skills to maintain quality service delivery.
Accuracy and attention to detail.
Ability to maintain high confidentiality.
Ability to manage multiple tasks independently and professionally with minimal supervision.
Ability to work cooperatively with all departments.
Ability to manage extensive amounts of paperwork.
Ability to operate common office equipment, including a computer, fax machine, and copier.
Ability to meet the physical demands of the position, including frequent standing, walking, sitting, bending, twisting, talking, hearing, and repetitive motions; occasional handling of up to 50 pounds; team lifting items over 300 pounds; and climbing an 8-foot ladder.
Ability to work any hours or shifts as assigned according to business needs and occasional overtime.
Pass a pre-employment drug test, excluding marijuana, background investigations and checks, and obtain a gaming license from the Little River Band of Ottawa Indians Gaming Commission.
Successfully complete the 90-day introductory period.
Must not have been charged or released from employment or involved in matters that could be considered a liability to the Resort, such as harassment, theft, violence, or integrity issues.
Adhere to Little River Casino Resort policies and Tribal Gaming Regulations.

Nice To Haves

Experience working with a Tribally run casino and/or resort is preferred.

Responsibilities

Process jackpots and ticket fills and make change for guests using slot machines.
Utilize ticket redemption units.
Use and balance a money pouch.
Maintain knowledge of gaming-floor slot machines and explain their features to guests.
Build and retain guest relationships and provide superior service to internal and external guests.
Assist guests with signing up for and using the Player's Club Card.
Maintain current knowledge of Little River Casino Resort operations, programs, events, and services.
Provide continuous quality guest service and help keep the gaming floor neat and orderly.
Perform preventative maintenance on slot machines.
Understand marketing programs and promotional activities affecting guests, including River Credits, Sweepstakes, Food and Beverage, Entertainment, Players Club, Group Sales, and Hotel.
Complete LRCR Anti-Money Laundering and Title 31 training before performing job duties.
Complete all training assigned by the Resort.
Follow Resort and Slot Operations Department safety rules and regulations.
Know and follow emergency and evacuation procedures.
Know and follow the Resort Health & Safety Program.
Perform other duties as assigned.