Slot Attendant
About The Position
The Slot Attendant provides customer service to Rolling Hills Casino guests and supports the operation of slot machines in an assigned gaming-floor area. The role requires meeting guest needs promptly, assisting with complaints and disputes, handling cash-related transactions, responding to machine issues, and maintaining cleanliness. Employees must learn and comply with company policies and procedures, MICS, gaming regulations, and Title 31 requirements. Working hours are determined by a 24-hour schedule and may change. The position has no supervisory responsibilities. Duties, responsibilities, and requirements may change as needed; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role involves frequently standing, walking, sitting, using hands to handle or feel objects, and reaching. Employees may occasionally talk or hear and lift or move up to 30 pounds. Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Use of electronic devices such as a radio, headset, Bluetooth, and an Apple device is imperative. The work environment is usually loud, regularly exposes employees to tobacco smoke, and may occasionally involve moving mechanical parts, high precarious places, and risk of electrical shock.
Requirements
- Be at least 21 years of age.
- High School Diploma or General Education Degree (GED).
- Cash-handling and customer-service experience required.
- Demonstrate excellent interpersonal, problem-solving, and customer-service skills.
- Be able to work under a team management approach.
- Be willing to work any shift and weekends.
- Obtain a gaming license issued by the Paskenta Gaming Commission.
- Obtain TipS certification as trained by Rolling Hills Casino.
- Obtain Title 31 certification as trained by Rolling Hills Casino.
- Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information to guests.
- Add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Apply common-sense understanding to detailed but uninvolved written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
- Meet the physical demands described for the role, including occasionally lifting or moving up to 30 pounds.
- Use electronic devices such as a radio, headset, Bluetooth, and Apple device while performing essential duties.
Nice To Haves
- Knowledge of slot machine functions is preferred.
- Ability to speak a second language is a plus.
Responsibilities
- Provide high-quality customer service while performing all tasks and responsibilities.
- Ensure guests’ needs are met in a timely manner and assist customers as needed.
- Make change for customers.
- Assist in resolving customer complaints and disputes; investigate player complaints and machine malfunctions.
- Authorize and pay jackpots for specified levels.
- Perform ticket fills on slot machines.
- Monitor and correct minor machine malfunctions, including changing ticket paper.
- Answer repair calls in the assigned area, including paper jams and bill acceptor jams.
- Help maintain cleanliness of the gaming floor in the assigned area.
- Learn, comprehend, and comply with company policies and procedures, MICS, gaming regulations, and Title 31 requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
