Slot Attendant

Full House Resorts, Inc•Rising Sun, IN

About The Position

The Slot Attendant monitors slot machine operations and assists with manual jackpot payouts and restocking TITO printers. The role also troubleshoots sports wagering kiosks, supports guest services and casino management system functions, and helps protect company assets. The attendant must understand and follow company internal controls, policies, procedures, and applicable gaming regulations, including Title 31 requirements and the company Self-Reporting Policy. The position involves circulating through the casino floor, interacting positively with customers, signing guests up for Reward Card Accounts, assisting with Reward cards, point redemptions and comps, making guest reservations, and staying knowledgeable about property amenities, events, and promotions. The attendant provides service consistent with the company’s S.T.A.R. culture and may be assigned tasks by the Marine and/or Security departments during emergencies. Other miscellaneous duties may be assigned by management.

Requirements

Customer service experience.
High school diploma or equivalent.
Good math skills.
Ability to communicate effectively with guests and employees.
Computer skills.
Ability to work in a fast-paced environment and follow directions amid distractions.
Indiana Gaming Commission Occupational License – Level 2.
Ability to move around the casino floor during the entire shift.
Ability to work any shift.
Ability to lift and carry up to 55 lb. on a regular basis.

Responsibilities

Monitor slot machine operations and participate in manual jackpot payouts and restocking TITO printers.
Troubleshoot sports wagering kiosk issues, including ticket jams.
Understand and apply company internal controls, policies, and procedures.
Protect company assets.
Comply with Title 31 requirements, including Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports, and W2Gs.
Perform tasks and responsibilities assigned by the Marine and/or Security departments during emergencies or otherwise.
Sign new players up for Reward Card Accounts.
Use casino management system functions, including making Reward cards, redeeming points, and issuing comps.
Make reservations for guests.
Maintain knowledge of property amenities, events, and promotions.
Circulate through the casino floor and interact positively with customers.
Provide service to internal and external customers reflecting the company’s S.T.A.R. culture: Satisfaction, Togetherness, Appreciation, and Recognition.
Immediately inform the on-site IGC Agent on duty, Security, and Supervisor on Duty of any gaming-related Internal Control or State Regulation violations committed, witnessed, or otherwise discovered, in accordance with the company Self-Reporting Policy.
Perform miscellaneous duties as assigned by management.