Slot Attendant-Omaha

Ho-Chunk, Inc.•Omaha, NE

4d•Onsite

About The Position

The Slot Attendant delivers guest service and supports the smooth operation of slot machines throughout the casino floor. The role assists guests with machine play, jackpot payouts, player card services, minor machine maintenance, and other guest service needs. The position requires a visible presence on the gaming floor, prompt responses to guest needs, and professional, courteous interactions. The attendant also helps with beverage requests and coordinates service when needed. The role performs slot machine resets and manual jackpot payouts in accordance with company procedures and gaming regulations, refills voucher paper, and troubleshoots or performs minor repairs on slot machines and related equipment. It includes creating player accounts and issuing loyalty cards, serving as a signatory on hand-paid jackpots when required, and maintaining accountability for assigned keys, radios, handheld devices, and other company equipment. The attendant participates in training and departmental meetings, may assist with onboarding and training new team members, and follows the Company Compulsive and Problem Gambling Plan and all company, departmental, regulatory, and safety requirements. Scheduling flexibility is required to meet business demands. The position does not sell, serve, or distribute alcoholic beverages and does not have comp authority. The work takes place in a fast-paced casino environment with frequent interaction with guests and team members and exposure to secondhand smoke. Evening, weekend, holiday, and varying shifts are required based on business needs.

Requirements

Must be at least 21 years of age.
High school diploma, GED, or equivalent experience.
Previous customer service experience.
Ability to obtain and maintain a Nebraska Gaming License throughout employment.
Strong communication and interpersonal skills.
Ability to use mobile devices, tablets, and touchscreen technology.
Commitment to providing outstanding guest service.

Nice To Haves

One year of experience in the gaming, casino, hospitality, or entertainment industry.
Experience with slot systems and casino operations.
Proficiency with Microsoft Office applications.
Experience using smartphones and tablet-based applications.

Responsibilities

Maintain a visible presence on the gaming floor and respond promptly to guest requests and service needs.
Provide professional, courteous, and friendly guest service.
Assist guests with slot machine operation and explain game rules, payouts, and jackpots.
Resolve guest concerns professionally and with a focus on guest satisfaction.
Perform slot machine resets and manual jackpot payouts in accordance with company procedures and gaming regulations.
Refill ticket printers with voucher paper and perform minor troubleshooting and repairs on slot machines and related equipment.
Maintain accountability and security of assigned keys, radios, handheld devices, and other company-issued equipment.
Serve as a signatory on hand-paid jackpots when required by internal controls and standard operating procedures.
Create player accounts and issue player loyalty cards.
Assist with beverage requests and coordinate service when needed.
Maintain professional working relationships with guests, team members, and leadership.
Participate in required training programs and departmental meetings.
Assist with onboarding and training new team members as assigned.
Understand and comply with the Company Compulsive and Problem Gambling Plan, including rules regarding service to minors and intoxicated persons.
Follow company, departmental, gaming regulatory, and safety policies and procedures.
Maintain scheduling flexibility to meet business demands.
Perform other duties as assigned.