Slot Attendant Grave

DOUBLE EAGLE RESORT INC•Cripple Creek, CO

About The Position

The Slot Attendant assists casino customers with jammed machines, jackpot payouts, machine fills, slot machine pay tables, and obtaining change or bills that work in bill validators. The role provides customer service and maintains effective working relationships with customers and team members. Duties must comply with Colorado Gaming ICMPs and other applicable municipal, state, and federal laws and regulations governing casino operations. A valid and current State of Colorado Gaming License is required, and employees must be at least 18 years of age. The position handles and documents jackpots, machine fills, machine access, money, and slot-machine security. It also supports change staff with bank reconciliation, verifies transactions for other slot-floor personnel, and may provide backup to casino staff. Employees are responsible for following safety and security procedures, remaining alert to casino operations, and enforcing age restrictions for gambling and alcohol consumption, including checking identification and attending annual retraining. Work takes place primarily indoors among large numbers of people, often in loud or high-noise areas; some indoor locations are heavily filled with cigarette smoke. The role may involve exposure to moving mechanical parts, electrical-shock risk, and vibration. Physical duties include frequent brisk walking and standing throughout a shift, along with climbing, bending, reaching, pushing, twisting, and other exertion. The employee regularly lifts or moves up to 50 pounds and occasionally 200 pounds or more. A standard workweek with additional hours on a routine basis is expected.

Requirements

Must have a valid and current State of Colorado Gaming License.
Must be at least 18 years of age.
High school diploma or equivalent.
One year of recent and related electronic experience.
Demonstrated knowledge of casino operations and Colorado gaming rules and regulations.
Working knowledge of slot machine games and basic operations.
Working knowledge of jackpot payouts and machine fill procedures.
Demonstrated experience receiving, securing, handling, counting, reconciling, and distributing large sums of money.
Effective and diplomatic customer service and communication skills, including contact with employees and customers.
Effective and diplomatic oral communication skills in English.
Ability to perform basic math, including addition, subtraction, multiplication, and division.
Ability to follow written, oral, or picture-form instructions using common-sense understanding and to address problems involving several concrete variables in standardized situations.
Ability to meet the physical demands of frequent brisk walking; climbing stairs; stooping, bending, stretching, reaching, pushing, twisting, and standing for an entire shift with standard breaks; frequent hand use and reaching; climbing or balancing; stooping, kneeling, crouching, or crawling; talking or hearing; and regularly lifting or moving up to 50 pounds and occasionally up to 200 pounds or more.
Ability to work a standard workweek with additional hours on a routine basis.

Nice To Haves

Handling of money is desirable.

Responsibilities

Maintain a clean and safe work environment, follow safety procedures, use required safety equipment, identify unsafe conditions or practices, and inform a supervisor.
Handle jackpot payouts, verifying machine information according to gaming rules and regulations.
Handle slot machine fills in accordance with gaming rules and regulations.
Record required information, including meter readings, signature, and license number, on jackpot payout and machine fill slips.
Record required information in the Slot Machine Access Log whenever a slot machine door is opened.
Assist customers with machine jams as defined by departmental guidelines and/or the Lead Slot Technician.
Help customers understand how to read slot machine pay tables.
Provide customers with change and assist them in obtaining bills that work in bill validators.
Assist change staff with reconciling the bank at the beginning and end of the shift as a second verifier.
Handle, count, reconcile, and distribute large sums of money accurately and promptly.
Provide customer service to customers through various activities.
Perform responsibilities in compliance with Colorado Gaming ICMPs applicable to casino departments.
Develop and maintain effective working relationships and good customer service skills with customers and team members.
Remain alert while performing responsibilities and maintain general awareness of casino operations; keep the supervisor informed of concerns.
Follow established security policies and procedures and report concerns to a supervisor and/or security personnel.
Provide backup to casino staff when necessary.
Perform other duties and special projects as needed and directed.
Safeguard slot machines; maintain the slot repair cart and inventories and the Inventory Replacement Log; maintain secure key controls and ensure machines are locked and secure.
Verify transactions for other slot-floor personnel as required.
Prevent underage gambling and drinking and underage people lingering or sitting in gaming areas; request identification from anyone who appears under 35, consult the Key on Duty with questions about identification, and attend annual retraining on underage gambling, alcohol, and ID checks.