Slot Floor Supervisor (Grave Shift) - Lincoln

Ho-Chunk, Inc. • Lincoln, NE

1d • Onsite

About The Position

The Slot Floor Supervisor oversees daily Slot Operations during an assigned shift, ensuring compliance with internal controls, gaming regulations, and company policies. The role supports exceptional guest service, supervises slot floor operations, and assists with team leadership, scheduling, and operational oversight in a fast-paced casino environment. The position is full-time and based in Lincoln, Nebraska, with a grave-shift schedule that varies according to property needs, including evenings, weekends, and holidays.

The supervisor oversees slot floor activities, assists with customer-service strategies and staff schedules, handles or verifies qualifying jackpots, and supports compliance with currency transaction reporting requirements and the Company Compulsive and Problem Gambling Plan. Team members must complete required training and meetings, maintain flexibility to support business demands, and perform other duties as assigned.

The work environment includes standard casino conditions and exposure to secondhand smoke. The position requires prolonged standing and walking on the casino floor, lifting up to 50 pounds, and using handheld devices and communication equipment. New hires must successfully complete a pre-employment drug screening; employees may also be subject to random screenings.

Requirements

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• At least three years of experience in a guest-service or customer-service-driven environment.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite or related software.
• Ability to use mobile devices, tablets, and touchscreen technology.
• Ability to work varying schedules, including nights, weekends, holidays, and extended hours based on business needs.
• Ability to lift up to 50 pounds.
• Ability to meet the physical and sensory demands of prolonged standing and walking, visual acuity, hearing, and manual dexterity.

Nice To Haves

• Experience in a high-volume, complex resort or casino environment.
• Technical knowledge of slot machines and slot systems.
• Experience training or mentoring team members.
• Familiarity with player tracking systems and complimentary guidelines.

Responsibilities

• Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements.
• Support and reinforce exceptional guest service standards across the Slot Operations team.
• Assist with developing and implementing customer service strategies for Slot Operations.
• Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls.
• Create and manage daily and weekly staff schedules based on operational needs.
• Ensure compliance with federal currency transaction reporting requirements.
• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through.
• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment.
• Attend all required training sessions and operational meetings.
• Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests.
• Maintain scheduling flexibility to support business demands.
• Perform other duties as assigned.

Benefits

• Federal Employees Medical Coverage.
• Full Insurance Coverage offerings.
• 401K with Immediate Vesting & Company Match.
• Quarterly Incentive Program.
• Vacation, Holiday & Sick Days.
• Discounted Meal Program.
• A collaborative work environment that encourages innovation and professional growth.
• Career stability and opportunities across diverse industries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED