Slot Floor Person
About The Position
The Slot Floor Person patrols assigned sections of the slot floor, welcomes guests, celebrates their wins, and provides prompt, courteous, and efficient service. The role includes assisting guests with slot machines and explaining features such as ticket-in/ticket-out technology; completing jackpot payouts promptly and accurately, including verifying paperwork; and coordinating slot transactions with Cage employees. The position also identifies and corrects machine malfunctions, such as printer errors and bill-validator issues, and maintains the integrity and balance of cash wallets at the end of each shift. A combination of experience or training will be considered. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or equivalent.
- Knowledge of principles and processes for providing customer service.
- Ability to read, analyze, and interpret common documentation.
- Ability to respond to common inquiries or complaints from employees, regulatory agencies, or staff members.
- Ability to write and present information to management in a reasonable manner.
- Ability to perform normal mathematical computations related to current duties.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret a wide variety of instructions and deal with several variables.
Nice To Haves
- Money-handling experience is a plus.
- Casino experience is a plus.
Responsibilities
- Patrol assigned sections to identify opportunities to serve guests.
- Greet and welcome guests on the slot floor.
- Celebrate guests' wins.
- Complete jackpot payouts promptly and accurately, provide personalized service, and verify payout paperwork.
- Maintain a good working relationship with Cage employees to facilitate slot transactions.
- Assist slot-playing guests and explain machine features, including ticket-in/ticket-out technology.
- Identify machine malfunctions and determine appropriate actions; correct issues such as printer errors and bill-validator problems.
- Maintain the integrity of cash wallets and balance them at the end of the shift.
- Promote positive guest relations through prompt, courteous, and efficient service.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
