Slot Floor Person

L' Auberge Casino Hotel Baton Rouge • Baton Rouge, LA

17h

About The Position

The Slot Floor Person supports customer service and slot operations by monitoring slot play, resolving problems, promoting compliance with slot procedures and rules, and helping maintain slot security. The role responds to guest needs, handles monetary transactions, pays and verifies jackpots, and promotes the myChoice card program. It also helps control money flow during the shift, trains new personnel and customer booth trainees as needed, and monitors work areas for cleanliness and resolution of customer requests. The position is responsible for regulatory compliance within its area and for reporting potential issues to management.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience directly related to the specified accountabilities.
• Must be 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Demonstrated ability to accurately account for cash transactions.
• Demonstrated ability to work successfully with the public.

Responsibilities

• Support and demonstrate superior customer service in accordance with department and company standards and programs.
• Watch slot play, resolve problems, promote compliance with slot procedures and rules, maintain slot security, and report specific play or problems as required.
• Respond to guest needs and accurately handle guests’ monetary transactions, including dealing effectively with difficult customers.
• Pay and verify jackpots on slot machines according to established procedures.
• Promote the myChoice card program, understand current card benefits and information, and present the program to customers.
• Accurately maintain and control money flow during the shift with customers and employees.
• Assist in training new personnel and customer booth trainees as needed.
• Monitor work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED