SLOT FLOOR PERSON - ON CALL
About The Position
The Slot Floor Person monitors currency transactions and completes appropriate logs and reports pursuant to Title 31. The role involves repairing minor machine malfunctions, observing slot play for illegal machine tampering or abuse, providing customer service, maintaining inventory and check-in sheets, and reconciling the bank while in operation. The Slot Floor Person ensures compliance with regulatory agencies and keeps appropriate information confidential. The position follows Silverton’s Be Amazing Service Standards and applicable company and departmental policies and procedures. Team members are expected to meet appearance and uniform standards, communicate with managers, maintain a positive and professional demeanor with guests, colleagues, and vendors, accept performance feedback professionally, and attend and arrive on time for scheduled shifts. Other duties may be assigned. Silverton’s stated values are Character, Collaboration, Care, Fun, and Excellence.
Requirements
- At least 6 months of prior customer service experience.
- Must know and understand Title 31 procedures.
- Upbeat personality in interactions with guests and fellow Team Members.
- Ability to walk the casino floor for up to 8 hours.
- Ability to lift and carry 40 pounds while walking the casino floor.
- Ability to handle and secure keys within departmental guidelines.
- Identification establishing identity and identification establishing the right to work in the United States.
- Must be able to learn or have working knowledge of the CIS Dispatch System and Oasis Floor System.
- Must have working knowledge of bill validators and printers and be able to perform small repairs, such as clearing jams.
Nice To Haves
- High school diploma or equivalent experience is preferred.
Responsibilities
- Monitor currency transactions and complete appropriate Title 31 logs and reports.
- Repair minor slot machine malfunctions.
- Observe slot play for illegal machine tampering or abuse.
- Provide guest service in accordance with Silverton Be Amazing Service Standards.
- Maintain inventory and check-in sheets, and reconcile the bank while in operation.
- Ensure compliance with applicable regulatory requirements and company and departmental policies.
- Keep appropriate information confidential.
- Communicate special promotions to guests.
- Coordinate with managers and security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities; report them to the Slot Manager, Lead Supervisor, or Casino Manager.
- Handle and secure keys in accordance with departmental guidelines.
- Use appropriate discretion to identify situations requiring management attention.
- Maintain appearance and uniform standards, communicate with managers, and interact professionally with guests, fellow Team Members, and vendors.
- Attend all scheduled shifts and arrive on time.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
