Slot Shift Supervisor

Silver Sevens Hotel Casino•Las Vegas, NV

About The Position

The Slot Shift Supervisor oversees slot floor personnel and operations during an assigned shift, interacts with guests, and ensures efficient operations and guest service. The role ensures employees comply with company, property, departmental, and governmental policies, procedures, and regulations. The supervisor also trains and guides staff, completes and verifies shift documentation, monitors performance and internal controls, and coordinates with other operational departments to support guest satisfaction.

Requirements

At least five years of supervisory or managerial experience in the guest service industry.
Nevada Gaming Control Board registration.
Alcohol Awareness Card.
Effective verbal and written communication skills.
High school-level mathematics, including adding, subtracting, multiplying, and dividing whole numbers, common fractions, and decimals.
Knowledge of Microsoft Office, including Excel and Word.
Knowledge of company policies and procedures, including fire and safety regulations.
Ability to perform the essential duties satisfactorily and communicate effectively with team members and other departments.

Responsibilities

Respond to guest inquiries in a positive, clear manner; troubleshoot concerns involving tracking and EZ Pay systems, answer questions, and offer assistance.
Train and inform staff on departmental standards, including classification procedures, Title 31 procedures, and guest service.
Complete and verify daily shift paperwork, including logs, attendant variances, employee reviews, call-in and tardiness records, departmental communications, and other administrative duties; complete Records of Conversation for issues and discrepancies.
Ensure source documents include the information required to complete documentation such as MTL and CTR forms.
Ensure adherence to departmental procedures and internal controls; verify or monitor taxable jackpots, monitor staff performance, direct breaks and job functions, and guide acceptable guest interactions.
Maintain contact with internal and external customers to provide optimum guest service.
Promote guests’ overall satisfaction and comfort.
Communicate daily with slot staff and other operational departments and collect feedback.
Supervise Slot personnel by planning and directing work, appraising performance, rewarding and disciplining team members, and addressing complaints and resolving problems.
Respond positively to guest or team member issues and help ensure guests receive the best possible experience.
Perform other related duties as assigned.