Slot Supervisor

Hollywood Casino St. Louis • Maryland Heights, MO

2d

About The Position

The Slot Supervisor provides guidance and daily supervision to department staff, supports operational goals, and monitors performance and profit objectives. The role helps coordinate scheduling, supports compliance with departmental budgets, and ensures guest service standards are met. During the assigned shift, the supervisor helps safeguard slot machines and related gaming equipment, verifies jackpot payments when applicable, assists with service light calls, and notifies Slot Technicians of technical issues. The supervisor reports customer concerns to management, maintains confidentiality, and ensures regulatory compliance within their area of responsibility. The position also manages work procedures and workflow and provides coaching, counseling, and performance appraisals to team members.

The role requires flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate. Candidates must be at least 21 years of age and have strong written and oral communication skills, proficiency with Microsoft Excel and Word, and knowledge of slot operating systems. The starting salary is $22.84 per hour.

Requirements

• Must be at least 21 years of age.
• Flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent written and oral communication skills.
• Proficiency in Microsoft applications, including Excel and Word.
• Knowledge of slot operating systems.
• Ability to perform arithmetic operations using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.

Responsibilities

• Provide guidance and daily supervision to department staff.
• Support operational goals and monitor performance and profit objectives.
• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Support compliance with departmental budgets.
• Promote and demonstrate superior customer service and ensure team members follow customer service standards.
• Ensure the security of slot machines and related gaming equipment during the assigned shift.
• Provide an authorizing or verifying signature for jackpot payments when applicable, in accordance with established procedures.
• Notify Slot Technicians of technical issues.
• Report customer concerns to the manager.
• Maintain strict confidentiality in departmental and company matters.
• Assist with service light calls in accordance with established procedures.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Manage work procedures and expedite workflow.
• Coach and counsel team members, including drafting and delivering performance appraisals.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed