SLOT SUPERVISOR

Caesars Entertainment•Shelbyville, IN

About The Position

The Slot Supervisor oversees employees on an assigned shift, with particular attention to employee engagement, guest service, protection of company assets, and completion of staff duties. All duties are performed in accordance with departmental and property policies, practices, and procedures. The role works in a smoking establishment and a highly populated, fast-paced, noisy environment. Employees may be required to work varying schedules to reflect the property's business needs.

Requirements

Ability to communicate professionally in English, orally and in writing.
Thorough working knowledge of a variety of slot machines, their functions, malfunctions, and layout schedules.
High school diploma or GED and four to six years of Gaming Operations experience in a similar position preferred, or an equivalent combination of education and/or work experience.
Excellent computer skills; knowledge of Word, Excel, and SDS preferred.
Strong interactive skills and ability to work independently.
Working knowledge of gaming regulations.
Ability to work efficiently in a team-oriented environment.
Ability to apply common-sense understanding to carry out detailed written or oral instructions and deal with problems calmly and professionally.
Ability to operate effectively in a deadline-oriented, multitask environment.
Must be at least 21 years of age and able to obtain an Indiana Gaming License.
Must be able to work in a highly populated, fast-paced, and noisy environment.
Position requires access to keys to meet its requirements.

Nice To Haves

High school diploma or GED and four to six years of Gaming Operations experience in a similar position, or an equivalent combination of education and/or work experience.
Knowledge of Word, Excel, and SDS.

Responsibilities

Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers.
Promote superior customer service and ensure team members provide it.
Ensure the efficiency of slot machines and related gaming equipment during the assigned shift.
Provide authorizing or verifying signatures for jackpot payments when applicable.
Assist with service calls and notify Slot Technicians of technical issues.
Maintain and account for inventory of company equipment and sensitive keys during the shift.
Protect the confidentiality of company files and documents under immediate control.
Maintain the security of games, money, and employees.
Build and maintain rapport with slot players and handle customer disputes, making every effort to achieve customer satisfaction.
Ensure disciplinary notices and superior job performance notices are complete, timely, and accurate.