Slot Supervisor

Full House Resorts, Inc•Rising Sun, IN

7h•Onsite

About The Position

This role involves monitoring the operation of slot machines, participating in manual jackpot payouts, and supervising slot attendants. The Slot Supervisor is responsible for troubleshooting issues with sports wagering kiosks, promoting positive guest relations by being knowledgeable about property amenities and promotions, and understanding company internal controls, policies, and procedures. This position assists the Slot Shift Manager on a daily basis, protects company assets, and ensures compliance with Title 31 regulations, including managing Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports, and W2Gs. The supervisor also assists in training employees, enforcing regulations, and utilizing casino management system computer functions for tasks like issuing reward cards, redeeming points, and providing complimentaries. Additionally, the role requires the ability to assist Marine and Security departments during emergencies and to provide service that reflects the company culture of Satisfaction, Togetherness, Appreciation, and Recognition (S.T.A.R.). A critical responsibility is the immediate reporting of any internal control or state regulation violations related to gaming activity to the on-site IGC Agent, Security, and Supervisor on Duty, in accordance with the company's Self-Reporting Policy. Miscellaneous duties are also performed as assigned.

Requirements

Two years in the slot industry.
High school diploma or equivalent.
Complete knowledge of all gaming regulations
Good communication skills and ability to interact with people on a professional level
Ability to carry out directions.
Indiana Gaming Commission Occupational License - Level 2.
Ability to move around casino floor during entire shift
Ability to work any shift.

Responsibilities

Assists in monitoring operation of slot machines and participates in the payout of manual jackpots.
Supervise Slot attendants
Trouble-shoots issues with the sports wagering kiosks, such as ticket jams
Promotes positive guest relations by having knowledge of all amenities, events and promotions throughout property.
Knows the company’s internal controls, policy and procedures.
Assists Slot Shift Manager on daily basis.
Protects Company assets.
Ensures compliance with Title 31, to include Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2G’s, etc.
Assists in training employees and enforcing all federal, state, and local regulations.
Utilize casino management system computer functions i.e. making Reward cards, point redemption and issuing complimentaries.
Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise as required.
Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Performs miscellaneous duties as assigned.