Slot Supervisor

Caesars Entertainment•South Lake Tahoe, CA

1d•Onsite

About The Position

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.

Requirements

High School Diploma or equivalent
Previous work experience in a guest contact position
Literate, fluent, and easily understood in English
Strong interpersonal and guest service skills
Ability to interact with tact and discretion
Able to handle numerous monetary transactions with a high degree of accuracy
Basic data entry/computer skills to enter information to computerized forms
Ability to monitor/respond to visual and audio cues
Must be able to take direction
Good communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building
Good problem-solving skills
Good customer service skills, both internal and external
Ability to handle difficult situations with courtesy and professionalism
Literacy in various computer systems
Proficiency with the use of “Machine Keys”
Good leadership skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures

Nice To Haves

College Degree preferred
Previous supervisory experience preferred
Previous experience in Slot Operations preferred

Responsibilities

Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
Builds customer loyalty, effectively handling problem situations, and promoting the Caesars Rewards program.
Knows and ensures compliance with all Government, Corporate, Property, and Department policies and procedures.
Communicates effectively with all levels of the organization.
Promotes an environment of teamwork by ensuring understanding, cooperation, and consistency between shifts and departments.
Analyzes casino related computer screens and reports to make appropriate decisions regarding guests’ comps, credit, and disputes.
Uses basic knowledge of computer programs, i.e. Windows, Word, Excel, to complete forms and enter data.
Ensures security of company funds and properties by observing individuals and maintaining accurate records and inventory logs.
Approves jackpot payoffs up to and including $100,000.
Maintains awareness for possible slot cheating and/or suspicious activities.