Lead Slot Supervisor

Boyd Gaming•Saint Charles, MO

1d•Onsite

About The Position

Responsible for overseeing the operations of slots on a specific shift. Ensure compliance with gaming regulations, handle guest service issues, and monitor game integrity. Also responsible for managing staffing, resolving disputes, and maintaining a secure and fair gaming environment. Lead Slot supervisor is a bridge between upper management and staff, directing daily operations, guiding team members and ensuring quality standards are met.

Requirements

Must be at least 21 years of age.
Minimum of Two (2) years’ experience as a Slot Attendant, and one (1) year as a Slot Supervisor.
Effective knowledge of casino management software and live games equipment
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the necessary functions of this position.
Ability to consistently comprehend, retain, and execute written, verbal, and demonstrated directions, explanations, and guidance.
Ability to work in a fast-paced environment and effectively communicate with guests, team members, and management.
Must be able to obtain and keep a license issued by the State Gaming Commission

Responsibilities

Creates and ensures a fun-filled, entertaining, and exciting environment.
Acknowledge and greet guests warmly and sincerely on and off the game.
Adheres to, interprets, supports, and explains established company policies and procedures as well as applicable local, state, federal, and other regulatory procedures
Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.
Responsible for having a full comprehensive knowledge of the internal controls and adhering to and enforcing the same.
Coach, monitor, and develop the Slot team for improved performance.
Develops, implements, maintains, and monitors an effective team member relations program through effective communication.
Hires, trains, coaches, assesses, and reviews the job performance of subordinates, including both non-exempt and exempt team members.
Analyzes and reviews department-related reports. Reviews and provides input for changes to the casino floor.
Monitors and implements the issuance of comps.
Assists in overseeing the operation of slots and ensures team members are following company, department, and state regulations.
Ensures compliance with federal currency reporting requirements.
Enters the table closers at the completion of the gaming day.
Ability to add or adjust player reward credits through gaming activity ratings