Slot Supervisor

Caesars Entertainment•Shelbyville, TN

About The Position

The Slot Supervisor oversees employees on their assigned shift, with particular focus on employee engagement, guest service, protection of company assets, and completion of staff duties. The role is performed in accordance with departmental and property policies, practices, and procedures. The supervisor supports a positive work environment, promotes superior customer service, oversees slot machines and related gaming equipment, maintains security and inventory, and handles guest disputes. The position works in a smoking establishment and a highly populated, fast-paced, noisy environment. Employees may be required to work varying schedules to reflect the property’s business needs.

Requirements

Ability to communicate professionally in English, both orally and in writing.
Thorough working knowledge of a variety of slot machines, their functions, malfunctions, and layout schedules.
High school diploma or GED.
Four to six years of experience in Gaming Operations in a similar position preferred, or an equivalent combination of education and/or work experience.
Strong interactive skills and ability to work independently.
Working knowledge of gaming regulations.
Ability to work efficiently in a team-oriented environment.
Ability to apply common-sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems calmly and professionally.
Ability to operate effectively in a deadline-oriented, multitasking environment.
Must be at least 21 years old and able to obtain an Indiana Gaming License.
Must be able to work in a highly populated, fast-paced, and noisy environment.
Position requires access to keys.

Nice To Haves

Excellent computer skills and knowledge of Word, Excel, and SDS.
High school diploma or GED and four to six years of Gaming Operations experience in a similar position are preferred.

Responsibilities

Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers.
Promote superior customer service and ensure team members do the same.
Ensure the efficiency of slot machines and related gaming equipment during the assigned shift.
Provide an authorizing or verifying signature for jackpot payments, when applicable.
Assist with service calls and notify Slot Technicians of technical issues.
Maintain and account for inventory of company equipment and sensitive keys during the shift.
Protect the confidentiality of company files and documents under immediate control.
Maintain the security of games, money, and employees.
Build and maintain rapport with slot players and handle customer disputes, making efforts to achieve customer satisfaction.
Ensure disciplinary notices and superior job performance notices are complete, timely, and accurate.