Slot Supervisor

Kansas Crossing Casino LC • Pittsburg, KS

3d

About The Position

The Slot Supervisor supervises and coordinates slot department activities to provide service to patrons. The role handles and settles player complaints, verifies and pays jackpots, resets slot machines after payoffs, makes repairs or adjustments to machines or recommends removing machines for repair, reports hazards, and enforces safety rules. The supervisor assists with overall slot operations, oversees the slot floor and assigned team members, protects company assets, and helps ensure guest satisfaction while managing staffing and labor costs.

The position develops and maintains relationships with slot players, proactively interacts with them, and addresses concerns that subordinates cannot resolve. It guides and instructs employees, encourages feedback, recommends training, prepares and presents performance appraisals, and manages work processes, attendance, and time records. The supervisor must follow gaming regulations and company policies, investigate variances and claims, maintain confidentiality, and perform duties safely and professionally.

The role requires a minimum age of 21, a bachelor’s degree in business, accounting, or an approved related field, and 3 to 5 years of experience administering and operating a casino slot department. The position spends most of the shift on the casino floor, where crowds, noise, and smoke vary with customer volume. The employee must be flexible with schedules, as days off and shifts may change based on company needs, and must be able to work overtime when needed. The employee must obtain required licenses, attend casino training, and carry out compliance responsibilities under applicable laws and regulations.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree in business, accounting, or an approved related field.
• 3 to 5 years’ experience in the administration and operation of a casino slot department.
• Professionalism and the ability to handle high levels of stress.
• Flexibility to work different schedules; days off and shifts may change based on company needs.
• Ability to work overtime when needed.
• Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence or memos.
• Ability to maintain confidential information.
• Ability to push, pull, carry, and lift up to 75 pounds, with reasonable accommodations.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance, including in confined spaces.
• Ability to stand and walk for extended periods.
• Ability to work amid varying levels of crowds, noise, and smoke on the casino floor.
• Ability to obtain required license(s) and attend required casino training.

Responsibilities

• Provide friendly, fast, and helpful customer service.
• Assist in supervising overall slot operations and all aspects of the slot floor.
• Encourage employee ideas and feedback.
• Counsel, guide, and instruct assigned personnel in the proper performance of their duties.
• Recommend when training is needed.
• Prepare and present performance appraisals.
• Initiate proactive interactions with players to create and maintain customer relationships.
• Maintain a trained and motivated team and administer and adhere to gaming rules and regulations.
• Investigate variances and bill validator and ticket-in/ticket-out claims.
• Protect company assets and approve jackpot payoffs as required.
• Handle and settle player complaints and concerns not resolved by subordinates.
• Assist with jackpots and fill requests; verify and pay jackpots and reset machines after payoffs.
• Make repairs or adjustments to slot machines, or recommend removing machines for repair.
• Manage team members’ work processes and procedures, attendance, and time records.
• Manage labor costs and staffing objectives while achieving guest satisfaction.
• Meet grooming, appearance, and attendance requirements and follow regulatory, department, and company policies.
• Report hazards, enforce safety rules, and perform duties safely and responsibly.
• Attend required casino training and obtain required licenses.
• Take steps to prevent minors from gambling or loitering in gambling areas, drinking alcoholic beverages, or purchasing tobacco.
• Maintain knowledge of relevant ordinances, regulations, laws, policies, procedures, and the Property’s problem-gambling programs.
• Consult appropriate individuals and maintain effective written policies, procedures, and internal controls to ensure compliance with state regulations and Systems of Internal Controls.
• Investigate exceptions, fraud, and potential violations and report them to appropriate management; report known wrongdoing by team members.
• Perform other assigned job-related and compatible duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager