Casino Slot Supervisor

River City Casino & Hotel • St. Louis, MO

2d

About The Position

The Casino Slot Supervisor supervises staff and manages the overall daily operations of a designated shift in the Slots department. The role supports operational goals, monitors performance and profit objectives, manages scheduling and labor costs, and assists with departmental budgeting. The supervisor helps ensure slot machines and related gaming equipment operate efficiently, oversees customer service and service recovery, and works with the manager on strategies for customer engagement, game layout and mix, revenue growth, and expense management. The role also maintains departmental records and communications, supports team member engagement, safeguards operational integrity, and ensures regulatory compliance and confidentiality. The stated shift is 2:00 pm–10:00 pm, and the position must be able to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Requirements

• Bachelor's degree (B.A./B.S.) from a four-year college or university, or at least five years of experience in a comparable Slots leadership position, or an equivalent combination of education and experience.
• Extensive knowledge of Slots Operations.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, and knowledge of Slots operating systems.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to collaborate and communicate effectively with team members at all organizational levels.
• Ability to maintain high energy and take a proactive, strategic approach to issues.
• Excellent customer service and interpersonal skills.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals, compute rates, ratios, and percentages, and draw and interpret bar graphs.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

• Supervise staff and manage the overall daily operations of a designated Slots department shift.
• Support, administer, and manage operational goals and monitor performance and profit objectives.
• Create effective and efficient schedules while controlling labor costs, meeting staffing objectives, and supporting guest satisfaction.
• Assist with the department budget, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote superior customer service and ensure team members follow customer service standards.
• Ensure the efficiency of slot machines and related gaming equipment during the assigned shift.
• Provide authorizing or verifying signatures for jackpot payments when applicable and in accordance with established procedures.
• Handle customer concerns and requests, making final decisions on service recovery during the assigned shift.
• Work with the manager on strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management.
• Maintain and process departmental paperwork, logs, schedules, and communications.
• Address and manage team member feedback, suggestions, complaints, and grievances on the assigned shift.
• Maintain the integrity of daily operations on the assigned shift.
• Understand and adhere to bargaining unit agreements where applicable.
• Ensure regulatory compliance within the area of authority and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement.
• Lindenwood University discounts.
• Diversity scholarship for team members' children.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs supporting financial, physical, and mental well-being.
• Paid time off that is earned according to local policy and increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager