Casino Slot Supervisor

PENN Entertainment•St. Louis, MO

About The Position

The Casino Slot Supervisor oversees staff and the daily management of an assigned shift in the Slots department. The role supports operational goals, monitors performance and profit objectives, manages schedules and labor costs, and helps maintain guest satisfaction. The supervisor works with the manager on strategies for customer service, engagement, game layout and mix, revenue growth, and expense management. The role also ensures slot machines and related gaming equipment operate efficiently, handles service recovery and customer concerns, maintains departmental records, supports team-member engagement, and helps ensure operational integrity and regulatory compliance.

Requirements

Bachelor's degree (B.A./B.S.) from a four-year college or university, or at least five years of experience in a comparable Slots leadership position, or an equivalent combination of education and experience.
Extensive knowledge of Slots Operations.
Excellent written and verbal communication skills; fluency and literacy in English.
Ability to maintain confidentiality and professionalism.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, and knowledge of Slots operating systems.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to collaborate and communicate effectively with team members at all organizational levels.
Ability to maintain high energy and take a proactive, strategic approach to issues.
Excellent customer-service and interpersonal skills.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

Supervise staff and manage the overall daily operations of an assigned Slots department shift.
Support operational goals and monitor performance and profit objectives.
Create efficient schedules while controlling labor costs, meeting staffing objectives, and supporting guest satisfaction.
Assist with the department budget, make recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
Promote and demonstrate superior customer service, ensure team members follow service standards, and address service issues.
Ensure slot machines and related gaming equipment operate efficiently during the assigned shift.
Provide authorizing or verifying signatures for jackpot payments when applicable and in accordance with established procedures.
Handle customer concerns and requests, making final decisions on service recovery for the assigned shift.
Work with the manager on strategies for team engagement, customer service, comp ability, game layout and mix, revenue growth, and expense management.
Maintain and process departmental paperwork, logs, schedules, and communications.
Address and manage team-member feedback, suggestions, complaints, and grievances.
Maintain the integrity of daily operations on the assigned shift.
Understand and adhere to bargaining-unit agreements where applicable.
Ensure regulatory compliance within the area of authority and report potential issues to management.
Maintain strict confidentiality in departmental and company matters.

Benefits

Day-one medical, dental, and vision benefits.
Uber benefit for nearby metro stops.
Recognition programs with cash rewards, gift cards, and more.
Tuition reimbursement.
Lindenwood University discounts.
Diversity scholarship for team members' children.
Wellness programs supporting team members' financial, physical, and mental well-being.
401(k) matching.
Annual performance bonus.
Paid time off, earned according to local policy and increasing with length of employment.