HOULIHANS DUAL RATE
About The Position
The Houlihan’s Dual Rate role combines Lead Food Server, Supervisor, and Trainer duties at Houlihan’s Q Casino + Resort in Dubuque, Iowa. As Lead Food Server, the employee serves food and drinks to guests and works to ensure guest satisfaction. In the Supervisor/Trainer capacity, the employee oversees Houlihan’s Front of House operation to help it run smoothly and efficiently and provide customer satisfaction. The position reports to the Food & Beverage Supervisor/Houlihan’s Manager and supervises servers. The role includes taking and entering guest orders, providing table service, completing side work, and maintaining clean work areas. It also includes opening, supervising, and closing the department as needed; checking out staff; verifying and balancing employee paperwork; instructing and assisting employees; and assigning, checking, and monitoring work schedules. Performance standards include serving lunch orders within 10 minutes and dinner orders within 20 minutes, and keeping guests satisfied through service.
Requirements
- Basic reading and writing skills.
- Knowledge of menu items.
- Ability to meet the stated physical demands, including lifting up to 10 lbs., walking and standing for long periods, climbing stairs, talking, hearing, and stooping.
Nice To Haves
- Six months of prior waitstaff experience preferred.
- A two-year business degree or equivalent experience.
- Prior supervisory or management experience is helpful.
Responsibilities
- Take food and drink orders.
- Provide prompt and proper service.
- Enter food and drink orders into the Point of Sales system.
- Provide table refills and other items guests need.
- Remove dirty dishes and help clean tables.
- Present checks to guests and take them to the hostess stand if applicable.
- Complete all side work.
- Reset tables and clean all work areas.
- Open, supervise, and close the department as needed.
- Supervise and check out staff members.
- Verify and balance employee paperwork.
- Instruct and assist employees with job duties.
- Assign, check, and monitor work schedules.
- Know the function of all areas in Food and Beverage.
- Perform other duties as assigned.
- Provide service that keeps guests satisfied and meet food-service timing standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
