Dual Rate Poker Dealer

JACK Entertainment • Cleveland, OH

1d • Onsite

About The Position

Reporting to the Poker Supervisor, the Dual Rate Poker Dealer supports smooth casino operations through positive guest interactions, dispute resolution, and ongoing management of floor operations. The role is responsible for training and equitable treatment of casino personnel and for building and maintaining a team atmosphere across departments through communication, leadership, coaching, and employee development.

The position performs both Poker Supervisor and Poker Dealer functions. As a supervisor, it leads and coaches table games dealers, supports service and game integrity, tracks guest play, handles guest concerns, adjusts table limits, maintains bank floats, reports significant cash and cheque transactions, and follows applicable regulatory and company requirements. As a dealer, it deals games offered by JACK Cleveland Casino, serves and assists guests, safeguards casino assets, handles gaming transactions and documentation, and reports irregular play or disputes.

The role requires varied shifts, including weekends and holidays as needed, and involves extended periods of sitting, standing, or walking, repetitive hand and arm movements, and working in areas with dust, loud noises, and bright lights.

Requirements

• High school diploma or GED required.
• One to two years of supervisory experience.
• Must be at least 21 years of age.
• Ability to obtain and maintain an Ohio Casino Control Gaming Occupational License.
• Must be able to work independently and collaborate with coworkers as part of a team.
• Excellent employee and customer service skills and well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public and be able to speak distinctly and persuasively.
• Excellent math skills and ability to multitask.
• Broad knowledge of casino rules, regulations, and procedures, including game security.
• Must present a well-groomed, professional appearance and demonstrate a genuine desire to serve the public.
• Must be able to read, write, speak, and understand English.
• Must be able to perform repetitive hand, arm, and shoulder motions continuously.
• Must be able to sit, stand, or walk for long periods, including four hours.
• Must be able to move throughout the property and between floors by stairs (at least 20 steps) or escalator.
• Must be able to respond to visual and aural cues.
• Must have manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises, and bright lights.
• Must be able to work varied shifts, weekends, and holidays as needed.

Nice To Haves

• College degree preferred.

Responsibilities

• Lead, coach, and support table games dealers to deliver customer service and improve guest and employee experiences.
• Ensure dealers have the training, tools, and mindset needed to serve guests effectively.
• Maintain operational and game integrity and hold team members accountable for regulatory, departmental, and company policies.
• Track guest play and relay pertinent information to the Manager.
• Resolve guest concerns quickly and professionally.
• Adjust table games limits to meet customer demand and business needs.
• Inform the Assistant Poker Manager and Surveillance team of unnatural or irregular play.
• Maintain bank floats and report significant cash and cheque transactions.
• Verify issuance of credit after confirming all necessary signatures.
• Deal all games offered by JACK Cleveland Casino in a friendly, helpful, and positive manner.
• Assist guests who are unfamiliar with poker and promote poker games while serving guests on dead games.
• Deal games according to internal controls, Ohio Casino Control Commission regulations, company policies, and gaming procedures.
• Maintain applicable departmental dealer efficiency metrics.
• Inform the Supervisor and/or Manager about unnatural or irregular play and game disputes.
• Safeguard casino assets and protect and control the game.
• Verify and sign for fills, credits, marker issuance, and other documentation specified in JACK Entertainment Internal Controls.
• Handle guest transactions and notify the Floor Supervisor of irregularities.
• Exchange currency for gaming chips and accurately pay or collect bets according to house rules.
• Advise the Floor Supervisor of disputes or arguments during games.
• Present a polished, professional, and service-minded appearance and encourage the same in others.
• Communicate, lead, coach, and support employee development and teamwork across departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED