Dual Rate Poker Dealer

JACK Entertainment • Cleveland, OH

2d • Onsite

About The Position

The Dual Rate Poker Dealer supports smooth casino operations through positive guest interactions, dispute resolution, and floor management. The role includes training and equitable treatment of casino personnel and building a team atmosphere through communication, leadership, coaching, and employee development. In the Poker Supervisor capacity, the position leads, coaches, and supports table games dealers, promotes guest and employee experience improvements, ensures operational and game integrity, manages guest concerns and table limits, monitors play, and upholds regulatory and company requirements. In the Poker Dealer capacity, the position deals casino games, serves and assists guests, protects casino assets and game integrity, handles gaming transactions and documentation, and follows company policies and gaming regulations.

Requirements

• High school diploma or GED required.
• One to two years of supervisory experience.
• Must be at least 21 years of age.
• Ability to obtain and maintain an Ohio Casino Control Gaming Occupational License.
• Ability to work independently and collaborate effectively with coworkers as a team.
• Excellent employee and customer service skills and well-developed interpersonal skills.
• Professional, well-groomed appearance and a genuine desire to serve the public.
• Enjoy entertaining and communicating with the public; ability to speak distinctly and persuasively.
• Excellent math skills and ability to multitask.
• Broad knowledge of casino rules, regulations, and procedures, including game security.
• Ability to read, write, speak, and understand English.
• Ability to continuously perform repetitive hand, arm, and shoulder motions.
• Ability to sit, stand, or walk for long periods, including four hours.
• Ability to maneuver throughout the property and between floors using stairways of at least 20 steps or an escalator.
• Ability to respond to visual and aural cues.
• Manual dexterity to operate a computer and other necessary office equipment.
• Ability to tolerate areas containing dust, loud noises, and bright lights.
• Ability to work varied shifts, weekends, and holidays as needed.

Nice To Haves

• College degree preferred.

Responsibilities

• Lead, coach, and support table games dealers in delivering customer service and ensure they have appropriate training, tools, and a service-oriented mindset.
• Support continuous improvements in guest and employee experience while ensuring operational and game integrity.
• Track guest play and relay pertinent information to the Manager.
• Resolve guest concerns promptly, professionally, and efficiently.
• Adjust table games limits to meet customer demand and business needs.
• Inform the Assistant Poker Manager and Surveillance team of unnatural or irregular play.
• Maintain bank floats and report significant cash and cheque transactions.
• Verify credit issuance after confirming all required signatures.
• Follow Ohio Casino Control Commission regulations, internal controls, and company policies and procedures.
• Hold team members accountable for job policies and adherence to regulatory, departmental, and company policies.
• Deal all games offered by JACK Cleveland Casino in a friendly, helpful, and positive manner.
• Assist guests who are unfamiliar with poker and promote poker games while serving guests at dead games.
• Maintain applicable departmental dealer efficiency metrics and follow dealing policies and gaming procedures.
• Inform a Supervisor or Manager of unnatural or irregular play and game disputes.
• Safeguard casino assets and protect and control the game.
• Conduct games in accordance with company policies, procedures, and gaming regulatory requirements.
• Verify and sign for fills, credits, marker issuance, and documentation listed in JACK Entertainment Internal Controls.
• Handle guest transactions and notify the Floor Supervisor of irregularities.
• Exchange currency for gaming chips and accurately pay or collect bets according to house rules.
• Advise the Floor Supervisor of disputes or arguments that arise during a game.
• Present a polished, professional, and service-minded demeanor and encourage the same in others.
• Build and maintain a team atmosphere across departments through communication, leadership, coaching, and employee development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED