Operations Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least three years of phlebotomy experience.
• Generally, at least six months of experience as a Team Captain, or an equivalent combination of education and experience sufficient to perform the job duties.
• Familiarity with, or ability to learn, FDA regulations governing blood banking, AABB standards, OSHA regulations, and Good Manufacturing Practices (cGMP).
• Valid driver’s license issued by the state of residence and eligibility under the Company driving policy.
• Completion of the in-house driver training program, including a recorded road test.
• Demonstrated positive and professional approach toward donors, technicians, and other staff members.
• Self-motivated, dependable, and punctual, with effective organizational and communication skills.
• Ability to maintain confidentiality of donor information.

Nice To Haves

• Phlebotomy certification preferred.
• Prior supervisory experience desired.

Responsibilities

• Perform blood collection procedures for various donor categories, including obtaining demographic information and medical history, conducting mini-physical examinations, performing venipunctures, and observing donors for reactions.
• Provide post-venipuncture care to donors, including care for donation-related reactions.
• Provide immediate supervision to team members by assigning duties, scheduling work hours, and approving or denying time-off requests to maintain adequate staffing.
• Manage personnel activities, including interviewing, hiring, coaching, counseling, disciplinary action, and performance reviews.
• Provide training and in-service programs and maintain documentation for mobile collections team members.
• Monitor budgeted operating expenses and overtime, and supervise timesheets to ensure adherence to scheduled work hours.
• Assist with developing departmental budgets annually, as needed.
• Drive a non-CDL mid-sized bus or van as needed to transport team members, equipment, and supplies to remote worksites.
• Make decisions regarding scheduling, safety issues, Company policies, and public relations.
• Maintain quality standards, customer service, and collection goals.

Benefits

• Employer-paid medical insurance.
• Employer-paid life insurance.
• Employer-paid disability insurance.
• Employer base retirement contributions and matching contributions to the retirement plan.
• Employee wellness program.
• Paid time off.