Operations Supervisor

Nature's Way•Green Bay, WI

24d

About The Position

The Operations Supervisor directs, supervises, and is accountable for second-shift Packaging Department activities, including personnel, facilities, equipment, budgets, capital expenditures, safety, scheduling, capacity utilization, training, operating procedures, process and cleaning validations, and compliance with state and federal requirements such as FDA, OSHA, and DEA requirements. The role leads and develops department associates, oversees training and adherence to Standard Operating Procedures, sets and tracks performance expectations and KPIs, and supports problem-solving and continuous improvement. It coordinates production schedules and supporting activities across departments to meet product targets and delivery dates, manages equipment and facility capacity, and assists with budgets and capital projects. The supervisor also maintains documentation and quality-system processes; supports cGMP, safety, sanitation, validation, and regulatory controls; and ensures product, equipment, and personnel meet applicable standards. The supervisor leads the second-shift Packaging staff and is responsible for hiring, training, assigning and directing work, evaluating performance, recognition and discipline, and resolving complaints and problems. The position is scheduled from 3:00 p.m. to 1:00 a.m., Monday through Thursday.

Requirements

Two-year degree in Operations Management and five to seven years of related experience and/or training, or an equivalent combination of education and experience.
Demonstrated leadership skills.
Intermediate proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Intermediate understanding of continuous improvement processes (CIP).
Working knowledge of business financial aspects and project management.
Ability to communicate roles and performance expectations clearly and consistently.
Ability to keep emotions and personalities from interfering with job performance.
Working schedule is 3:00 p.m. to 1:00 a.m., Monday through Thursday.

Nice To Haves

Lean manufacturing experience or certification.
Six Sigma experience or certification.
APICS experience or certification.

Responsibilities

Direct, supervise, and hold accountable second-shift Packaging Department activities, personnel, facilities, equipment, budgets, capital expenditures, safety, scheduling, capacity utilization, training, procedures, validations, and regulatory compliance.
Make informed and decisive operational decisions that support organizational objectives.
Oversee associate training and proper execution of Standard Operator Procedures (SOPs).
Support team members in identifying and solving problems and encourage self-direction in daily work.
Set and track associate performance against department KPIs; appraise performance and hold individuals accountable to expectations.
Set annual SMART goals to improve department performance over the long term.
Recruit, hire, train, coach, mentor, and develop associates and future leaders.
Use staff and resources effectively and efficiently to utilize corporate assets.
Ensure documentation and processes are accurate and comply with Quality System procedures.
Promote safety awareness and education; report and investigate incidents, injuries, and hazards; and implement controls to eliminate workplace hazards.
Coordinate with other departments to direct, execute, and improve business processes.
Manage short- and long-term capacity constraints and provide input on actions needed to meet company goals.
Lead or support capital expenditure projects and continuous improvement projects using lean principles.
Manage operational financial goals by determining machine run rates, changeover rates, downtime, and staffing.
Manage production schedules and coordinate supporting activities with Inventory, Purchasing, Planning, Maintenance, TMT, QA/QC, and PD to use machine capacity, meet due dates, and prevent backorders.
Manage production equipment and facility capacity and utilization.
Ensure manufactured and packaged products meet cGMP and departmental SOP requirements; collaborate with QA, QC, TMT, and PD on product specifications.
Implement and monitor departmental SOPs, forms, manufacturing records, and validation documents; review and approve deviations, manufacturing records, and SOPs.
Ensure equipment, manufacturing areas, and operators meet GMP, FDA, and OSHA requirements, including ensuring operators are properly trained.
Manage departmental personnel, including performance reviews, development plans, and disciplinary action when needed.
Assist in managing departmental budgets.
Maintain document-control systems and batch-record accuracy, and execute and document validation and change control.
Oversee sanitation, housekeeping, pest-control monitoring, facility security, evacuation, hazardous-spill and first-aid controls, facility maintenance, and good housekeeping; report unsatisfactory sanitation performance or discrepancies to the appropriate QA or Validation manager.
Monitor equipment control, identification, maintenance, work orders, and associated logbooks; prevent equipment abuse and maintain a basic understanding of equipment and processes.
Verify material and component specifications against work orders and support receipt, inspection, sampling, storage, handling, and inventory control.
Oversee material, component, label, equipment, line, and area verification, storage, handling, cleaning, setup, clearance, and in-process inspection.
Oversee finished-product verification, storage, handling, inspection, and release for distribution, as well as customer delivery performance.
Complete administrative duties accurately and efficiently, including written communication on policies, expectations, investigations, reviews, attendance, and discipline.
Ensure facility, equipment, and personnel are working safely.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform additional responsibilities as required.

Benefits

Medical plan options, including a PPO or one of two high-deductible plans with a company contribution to a health savings account.
Dental coverage through Delta Dental PPO, with an enhanced plan option.
Preventive vision coverage under the medical plan and optional additional voluntary vision coverage.
11 paid holidays per year.
Paid time off starting at a minimum of two weeks per year.
401(k) company match of up to 4% when employees contribute at least 6%.
Additional profit-sharing contribution to employee accounts if company annual targets are met.
Company-provided short-term and long-term disability insurance.
Life and AD&D insurance.
Flexible spending accounts.
Voluntary critical illness and accident coverage.
New parent phase-in program and paternity leave.
Educational assistance reimbursement.
Product discounts.
Wellness program.
Free fitness center.