Operations Supervisor - EVENINGS

DTSV•Williamsburg, KY

About The Position

The Operations Supervisor engages with, supervises, directs, trains, and assists staff performing support functions in the assigned work unit at the KCC. The supervisor oversees employees and day-to-day operations, ensuring work meets optimum quality standards and that employees receive procedures and retraining as needed. The role uses independent judgment to assign work according to site needs and production or quality objectives, tracks progress and recommends adjustments, and reports functional-area status to the appropriate manager. The supervisor also supports timely delivery of deliverables, manages employees through the progressive discipline process, identifies employees for advancement and employees with performance or behavioral concerns, initiates performance reviews, interviews and assesses applicants, recommends employee selections, trains new employees, conducts refresher training, and ensures assigned Standard Operating Procedures are used, understood, and kept current.

Requirements

1–2 years of supervisory experience; production-environment experience is preferred.
Three years of Visa Support Services program experience may be considered in lieu of supervisory experience.
High school diploma or equivalent.
U.S. citizenship.
Ability to successfully complete a corporate background investigation, including credit and criminal checks.
Ability to obtain and maintain a government security clearance.

Nice To Haves

Production-environment experience.
Associate degree or higher.

Responsibilities

Engage with, supervise, direct, train, and assist staff performing support functions in the assigned area.
Oversee employees and day-to-day operations to ensure work meets optimum quality standards.
Provide employees with direction through processes and procedures as needed.
Use independent judgment to assign work based on site needs and production or quality objectives.
Assist the Operations Manager, Assistant Operations Managers, and Unit Managers in ensuring timely delivery of functional-area deliverables.
Track functional-area activities and recommend adjustments to achieve objectives.
Report functional-area status to the Unit Manager or Assistant Operations Manager, as appropriate.
Manage employees using the progressive discipline process outlined in the LDRM handbook and applicable collective bargaining agreement.
Identify employees interested in growth and advancement and recommend them for promotion.
Identify employees with performance or recurring behavioral issues and recommend termination as the final disciplinary step.
Initiate performance reviews for employees within the area of responsibility.
Interview and assess applicants and recommend employee selections.
Train new employees and conduct refresher training for current employees.
Ensure assigned Standard Operating Procedures are used, understood, and kept up to date.