Operations Supervisor (816110)
About The Position
The Operations Supervisor oversees a project's programmatic activities and operations, ensuring contractual obligations and compliance requirements are met. The role analyzes processes and procedures to optimize performance, establishes operational goals, and adjusts service delivery and priorities as needed. It may include staff supervision and responsibility for understanding operational units and applicable welfare and workforce program laws, regulations, and policies. The position supports staff productivity and performance, partner communication, staff training, and the development and maintenance of standard operating procedures. Other duties may be assigned.
Requirements
- Related bachelor's degree from an accredited college or university, or equivalent experience.
- Experience organizing, planning, and developing program operations at a supervisory level.
- Demonstrated customer service skills.
- Excellent leadership, interpersonal, and human resource management skills.
Responsibilities
- Oversee the project's programmatic activities and operations.
- Review, recommend, report on, and implement programs to ensure the project meets contractual obligations and compliance requirements.
- Analyze processes and procedures to optimize performance.
- Define and set operational goals.
- Prioritize assignments and adjust or adapt service delivery as needed.
- Understand the technical aspects of the operational units.
- Maintain knowledge of applicable federal, state, and local laws, regulations, and policies related to welfare and workforce programs.
- Maximize performance and productivity.
- Direct or delegate staff responsibilities to meet or exceed performance standards; review staff performance and recommend corrective actions as needed.
- Facilitate meetings with partners to promote full, frequent communication.
- Coordinate training activities to ensure operations staff are properly trained to implement project activities effectively.
- Participate in developing and maintaining standard operating procedures.
- Perform other duties as assigned.
Benefits
- Extensive learning opportunities and networking programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
