Supervisor Practice Operations - Neurosurgical Care
About The Position
The Supervisor Practice Operations supports the Practice Administrator/Manager in daily practice operations, with primary responsibility for front office oversight. The role ensures efficient workflows, appropriate staffing, strong customer service, and a positive patient experience. Responsibilities include supporting daily front office operations, managing workflows and staffing coverage, coordinating schedules and call-ins, and maintaining Kronos timekeeping and approvals. The supervisor oversees work queues, reporting, and operational processes; assists patients with billing inquiries and payment processes; and partners with leadership on staffing, engagement, and performance. The role also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment.
Requirements
- At least 5 years of experience in a healthcare environment, including front office/customer service experience.
- At least 2 years of supervisory or lead front office experience.
- Strong communication, organization, and problem-solving skills.
- Ability to balance multiple priorities and make day-to-day operational decisions.
- An equivalent combination of education and experience is accepted.
Nice To Haves
- Associate’s degree with 4 years of relevant healthcare experience.
- Bachelor’s degree or equivalent healthcare experience.
- Billing experience.
Responsibilities
- Support the Practice Administrator/Manager with daily practice operations, primarily overseeing front office operations.
- Ensure efficient workflows, appropriate staffing, strong customer service, and a positive patient experience.
- Manage front office workflows and staffing coverage, including coordinating schedules and call-ins.
- Maintain Kronos timekeeping and approvals.
- Oversee work queues, reporting, and operational processes.
- Assist patients with billing inquiries and payment processes.
- Partner with leadership on staffing, engagement, and performance.
- Provide coaching and feedback and support staff development.
- Contribute to hiring and performance reviews.
- Foster a positive, inclusive, high-performing team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
