Practice Supervisor - Primary Care

Lifepoint Health • Henderson, NC

2d

About The Position

The Practice Supervisor provides leadership support to Primary Care offices and the Specialty Care clinic, helping ensure efficient front-office operations and compliance with policies and procedures. The role travels to each clinic weekly or as needed to support front-office Patient Service Representative (PSR) and Referral Coordinator staff. Essential functions must be performed satisfactorily, with or without reasonable accommodation.

Requirements

• An associate’s degree in a related field is preferred.
• Applicable work experience may be used in lieu of education.

Nice To Haves

• An associate’s degree in a related field.

Responsibilities

• Determine, coordinate, and supervise daily staffing assignments and staffing levels.
• Provide direction, orientation, training, coaching, and mentoring to staff.
• Perform or assist with performance evaluations and disciplinary actions.
• Assess and ensure the quality of services delivered and facilitate staff development programs.
• Ensure staff compliance with departmental and organizational policies, procedures, and protocols.
• Perform staff responsibilities as needed to fulfill required service levels.
• Lead the handling and resolution of complex issues and complaints.
• Travel to each clinic weekly or as needed to support front-office PSR and Referral Coordinator staff.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree