Mobile Operations Supervisor

LIFESHARE BLOOD CENTER • Shreveport, LA

24d • $48,000 - $56,000

About The Position

LifeShare is seeking a Mobile Operations Supervisor to perform phlebotomy procedures and lead the mobile operations team in collecting whole blood and selected blood components. The role ensures adherence to quality standards, provides exceptional customer service, and supports collection goals. The Supervisor makes decisions regarding scheduling, safety issues, Company policies, and public relations, and regularly interacts with donors, phlebotomists, other Blood Center teams, and the general public.

The position performs blood collection procedures for various donor categories, including collecting demographic information and medical history, conducting mini-physical examinations, performing venipunctures, and observing donors for reactions. It also includes providing post-venipuncture care, from serving refreshments to assisting donors experiencing reactions.

The Supervisor provides immediate oversight of team members, including assigning duties, scheduling work hours, and approving or denying time-off requests to maintain adequate staffing. Personnel responsibilities include interviewing, hiring, coaching, counseling, disciplinary action, and performance reviews. The role provides training and in-service programs and maintains team training documentation.

The position is accountable for budgeted operating expenses and overtime, and supervises timesheets to ensure adherence to scheduled hours. It may assist in preparing annual departmental budgets. As needed, the Supervisor drives a non-CDL mid-sized bus or van to transport team members, equipment, and supplies to and from remote worksites.

The position is full-time and located in Shreveport, Louisiana. The posting lists a beginning base salary of $48,000–$56,000, commensurate with experience. LifeShare offers employer-paid medical, life, and disability insurance; employer base retirement and matching contributions; an employee wellness program; and paid time off.

Requirements

• High school diploma or equivalent.
• At least three years of phlebotomy experience.
• Generally, at least six months of experience as a Team Captain, or an equivalent combination of education and experience sufficient to perform the job duties.
• Familiarity with, or ability to learn, FDA regulations governing blood banking, AABB standards, OSHA regulations, and Good Manufacturing Practices (cGMP).
• Valid driver’s license issued by the state of residence and eligibility under the Company driving policy.
• Completion of the in-house driver training program, including a recorded road test.
• Demonstrated positive and professional approach toward donors, technicians, and other staff members.
• Self-motivated, dependable, and punctual, with effective organizational and communication skills.
• Ability to maintain confidentiality of donor information.

Nice To Haves

• Phlebotomy certification preferred.
• Prior supervisory experience desired.

Responsibilities

• Perform blood collection procedures for various donor categories, including obtaining demographic information and medical history, conducting mini-physical examinations, performing venipunctures, and observing donors for reactions.
• Provide post-venipuncture care to donors, including care for donation-related reactions.
• Provide immediate supervision to team members by assigning duties, scheduling work hours, and approving or denying time-off requests to maintain adequate staffing.
• Manage personnel activities, including interviewing, hiring, coaching, counseling, disciplinary action, and performance reviews.
• Provide training and in-service programs and maintain documentation for mobile collections team members.
• Monitor budgeted operating expenses and overtime, and supervise timesheets to ensure adherence to scheduled work hours.
• Assist with developing departmental budgets annually, as needed.
• Drive a non-CDL mid-sized bus or van as needed to transport team members, equipment, and supplies to remote worksites.
• Make decisions regarding scheduling, safety issues, Company policies, and public relations.
• Maintain quality standards, customer service, and collection goals.

Benefits

• Employer-paid medical insurance.
• Employer-paid life insurance.
• Employer-paid disability insurance.
• Employer base retirement contributions and matching contributions to the retirement plan.
• Employee wellness program.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED