Mobile Patrol Supervisor

Creative Security Company•San Jose, CA

5d•Onsite

About The Position

Creative Security is seeking a professional, highly qualified Mobile Patrol Supervisor to oversee daily field operations, lead mobile team members, and manage multi-site patrol routes across the South Bay and Peninsula. The position combines hands-on tactical leadership with operational oversight, including field quality checks, high-priority alarm response, officer mentoring, and ensuring that post orders and reporting protocols are followed at client sites. The role is based in San Jose, California, and covers client sites across the South Bay and Peninsula. The listed schedules are 10-hour shifts, Thursday through Sunday, with either a day shift from 5:00 AM to 3:00 PM or a swing shift from 2:00 PM to 12:00 AM. The supervisor operates company vehicles to inspect patrol routes and sites, responds to urgent alarms and critical incidents, and may provide coverage for patrol routes, private events, construction sites, or critical posts. The role also includes training and mentoring field personnel, auditing activity logs and incident reports in TrackTik, handling field officer concerns, and escalating critical operational or personnel matters to the Security Operations Manager.

Requirements

Current California BSIS Guard Card.
Valid California Driver's License held for at least 3 years.
8-hour Guard Card training certificate covering Powers to Arrest and Appropriate Use of Force.
Authorized to work in the United States and at least 21 years of age.
At least 2 years of dedicated Mobile Patrol Officer experience, including multi-site route inspections, perimeter checks, and urgent alarm response.
Proficiency with security management software and patrol reporting tools, specifically TrackTik.
Clean driving record eligible for operating company vehicles.
Ability to stand and walk for extended periods and conduct outdoor foot patrols in various weather conditions.
Ability to adhere to strict grooming standards; some client sites enforce a no-visible-tattoos-or-piercings policy.
Ability to pass an extensive background check and pre-employment drug screening.

Nice To Haves

Prior experience in security supervision, team leadership, law enforcement, or military service.

Responsibilities

Conduct routine and unannounced field checks to verify officers' compliance with post orders, client expectations, and uniform and grooming standards.
Operate company vehicles from San Jose to cover and inspect routes and sites across Morgan Hill, San Jose, Redwood City, Palo Alto, and Hayward.
Respond to urgent alarm responses, emergency calls, and critical security incidents, taking charge of on-scene command and de-escalation.
Provide coverage for patrol routes, private events, construction sites, or critical posts when needed.
Train, guide, and mentor Mobile Flex Officers and field staff on safety procedures, customer service, and de-escalation techniques.
Audit daily activity logs, incident reports, and TrackTik scanning compliance for narrative accuracy and complete documentation before client submission.
Model empathetic, professional, and safety-conscious interactions with diverse populations, including unhoused individuals.
Serve as the primary point of contact for field officer issues and promptly escalate critical operational concerns or personnel matters to the Security Operations Manager.