Field Supervisor - Mobile Patrol

Securitas Security Services•Wilmington, MA

9d•Onsite

About The Position

Securitas is hiring a Field Supervisor to oversee overnight Mobile Patrol operations across multiple client locations. This hands-on leadership role provides real-time support to officers, coordinates changing route priorities, responds to incidents, and ensures patrol operations are completed accurately and on time. During the shift, the Field Supervisor travels assigned patrol routes, monitors officer activity, responds to client locations as needed, and helps keep Mobile operations safe and efficient. The position also supports the systems used to manage Mobile Patrol activity. This may include using TrackTik to monitor tours, GPS activity, incidents, and reports; verifying route and tour completion; helping set up and maintain site patrol tours; programming and replacing checkpoint tags; configuring tour requirements; and troubleshooting checkpoint equipment. The role is based in Wilmington, Massachusetts, and is scheduled Tuesday through Saturday, 11:00 PM to 7:00 AM, for 40 hours per week. Occasional availability by phone or text outside scheduled shift hours may be required for urgent operational matters. Securitas provides training and support and offers opportunities to develop leadership and operations experience.

Requirements

Demonstrated leadership experience and ability to provide clear direction to officers working across multiple locations.
Strong judgment and ability to make sound decisions during incidents or changing operational conditions.
Ability to travel between client locations throughout the shift and respond where support is needed.
Ability to manage multiple priorities across an active overnight patrol operation.
Strong communication skills and ability to interact professionally with officers, clients, law enforcement, and branch leadership.
Strong attention to detail and follow-through.
Ability to review reports and identify missed, late, or incomplete work.
Comfort using GPS, smartphones, computers, and electronic security reporting systems while working throughout assigned routes.
Valid driver's license and ability to meet company driving requirements.

Nice To Haves

Previous experience in law enforcement, military, security supervision, mobile patrol, emergency response, or a similar field-based operations environment is strongly preferred.
Experience with TrackTik or similar security management software is preferred.

Responsibilities

Supervise Mobile Patrol Officers conducting security tours and site inspections across multiple client locations.
Travel assigned routes to provide field support, follow-up, and operational oversight.
Monitor officer locations and tour progress throughout the shift.
Coordinate route order and timing to ensure required patrols are completed within scheduled windows.
Reroute or reassign officers when call-outs, urgent requests, or site issues affect coverage.
Respond directly to alarms, access issues, suspicious activity, property damage, and other security incidents.
Meet officers at client locations when additional support or supervisory presence is needed.
Coordinate with local law enforcement when incidents require a joint response.
Maintain regular communication with officers for check-ins, direction, and safety accountability.
Review digital tour and incident reports for accuracy and completeness.
Investigate missed, late, or incomplete patrols and address recurring issues.
Monitor patrol vehicle condition, mileage, and safe operation.
Escalate significant incidents and operational concerns to branch or client leadership as appropriate.
Use TrackTik to monitor checkpoint tours, GPS activity, incidents, and reports.
Verify route and tour completion while officers are in the field.
Assist with setup and maintenance of site patrol tours.
Program and replace NFC checkpoint tags, barcodes, and QR checkpoints at client locations.
Configure tour timing, checkpoint requirements, exception questions, and photo requirements.
Troubleshoot damaged or missing checkpoint equipment at assigned sites.