Field Supervisor - Mobile Patrol

Securitas•Wilmington, MA

8d•Onsite

About The Position

Securitas is hiring a Field Supervisor to oversee overnight Mobile Patrol operations across multiple client locations. This hands-on leadership role provides real-time support to officers, coordinates changing route priorities, responds directly to incidents, and ensures patrol operations are completed accurately and on time. The supervisor travels assigned patrol routes, monitors officer activity, responds to client locations as needed, and helps keep operations safe and efficient. The Field Supervisor also uses TrackTik and related systems to monitor tours, GPS activity, incidents, and reports; verify route completion; help set up and maintain patrol tours; configure checkpoint and tour requirements; and troubleshoot checkpoint equipment at client sites. Occasional availability by phone or text outside scheduled shift hours may be required for urgent operational matters. Securitas provides training and support, with opportunities to develop leadership and operations experience.

Requirements

Demonstrated leadership experience and the ability to provide clear direction to officers working across multiple locations.
Strong judgment and the ability to make sound decisions during incidents or changing operational conditions.
Comfort with traveling between client locations throughout the shift and responding where support is needed.
Ability to manage multiple priorities across an active overnight patrol operation.
Strong communication skills and the ability to interact professionally with officers, clients, law enforcement, and branch leadership.
Strong attention to detail and follow-through.
Ability to review reports and identify missed, late, or incomplete work.
Comfort using GPS, smartphones, computers, and electronic security reporting systems while working throughout assigned routes.
Valid driver's license and ability to meet company driving requirements.
Occasional availability by phone or text outside scheduled shift hours may be required for urgent operational matters.

Nice To Haves

Previous experience in law enforcement, military, security supervision, mobile patrol, emergency response, or a similar field-based operations environment.
Experience with TrackTik or similar security management software.

Responsibilities

Supervise Mobile Patrol Officers conducting security tours and site inspections across multiple client locations.
Travel assigned routes to provide field support, follow-up, and operational oversight.
Monitor officer locations and tour progress throughout the shift.
Coordinate route order and timing to ensure patrols are completed within scheduled windows.
Reroute or reassign officers when call-outs, urgent requests, or site issues affect coverage.
Respond to alarms, access issues, suspicious activity, property damage, and other security incidents.
Meet officers at client locations when additional support or supervisory presence is needed.
Coordinate with local law enforcement when incidents require a joint response.
Maintain regular communication with officers for check-ins, direction, and safety accountability.
Review digital tour and incident reports for accuracy and completeness.
Investigate missed, late, or incomplete patrols and address recurring issues.
Monitor patrol vehicle condition, mileage, and safe operation.
Escalate significant incidents and operational concerns to branch or client leadership as appropriate.
Use TrackTik to monitor checkpoint tours, GPS activity, incidents, and reports.
Verify route and tour completion while officers are actively in the field.
Assist with setting up and maintaining site patrol tours.
Program and replace NFC checkpoint tags, barcodes, and QR checkpoints at client locations.
Configure tour timing, checkpoint requirements, exception questions, and photo requirements.
Troubleshoot damaged or missing checkpoint equipment at assigned sites.