Operations Supervisor Hauling

Republic Services•Ft Lauderdale, FL

12d

About The Position

The Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, such as commercial, residential, roll-off, or container delivery and pickup, across a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The supervisor ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. It also includes coaching and developing team members and performing other job-related duties as assigned.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources to accomplish objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated and promoted ethical behavior.
Strong leadership skills and proven judgment of talent, emphasizing the hiring and development of high-performance teams.

Responsibilities

Lead and communicate safety goals and objectives; identify and address unsafe conditions on routes and at new customer locations.
Partner with Sales to identify unsafe conditions on new routes or for new customers, and with Maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement an effective loss-control and safety program.
Engage employees in safety efforts through personal commitment and outreach.
Provide service that meets or exceeds customer expectations, understand missed-pickup goals, and work to meet or exceed them.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve the customer experience; represent the Company positively to promote customer satisfaction and loyalty.
Establish productivity goals, ensure adherence to operating standards, and manage labor hours and disposal expenses according to established plans.
Lead drivers toward productivity goals and expectations for all routes.
Create, modify, and improve routes to maximize density and efficiency; reduce route hours where possible through approaches such as service conversions and container upsizing.
Execute operational plans to help achieve or exceed divisional budget goals.
Support service delivery and work with Maintenance on fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.