Operations Supervisor - Hauling

Republic Services•Mt Laurel, NJ

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The role ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. The position also performs other job-related duties as needed or assigned.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process- and results-oriented approach, including setting and pursuing aggressive goals and marshaling resources to achieve organizational objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and sound judgment in identifying and developing talent, with an emphasis on building high-performance teams.

Responsibilities

Provide leadership toward safety goals and objectives and communicate about them.
Identify and help remove unsafe conditions on drivers’ routes and coordinate with Sales to address hazards on new routes or at new customers.
Partner with Maintenance to keep equipment operational and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control measures, and support a safe and productive work environment.
Engage employees in safety through personal example and active outreach.
Provide customer service that meets or exceeds expectations and meet missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve their experience; represent the Company positively to support satisfaction and loyalty.
Set productivity goals, enforce operating standards, and manage labor hours and disposal expenses against agreed plans.
Lead drivers to meet or exceed route productivity goals.
Create, modify, and improve routes to increase density and efficiency; reduce route hours where possible through methods such as service conversions and container upsizing.
Execute operational plans that support or exceed divisional budget goals.
Support service delivery and coordinate with Maintenance on fleet quality and maintenance responsibilities.
Build a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.