Operations Supervisor Hauling

UBLIC SERVICES OF FLORIDA, LIMITED PARTNERSHIP•Fort Lauderdale, FL

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, such as commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The role ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement.

Requirements

One year of lead or supervisory experience.
Ability to direct a large staff.
Process- and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and effective use of resources.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated ethical behavior.
Strong leadership skills and sound judgment in identifying and developing talent, with an emphasis on building high-performance teams.

Responsibilities

Provide leadership toward safety goals and objectives, and communicate them to employees.
Identify and help remove unsafe conditions on drivers’ routes and work with sales to address safety concerns involving new routes or customers.
Partner with maintenance to keep equipment operational and compliant with safety standards.
Oversee safety and accident-prevention programs, loss control, and a safe, productive work environment.
Engage employees in safety practices through personal example and outreach.
Provide customer service that meets or exceeds expectations and meet goals related to missed pickups.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely stakeholder communication.
Work with customers to resolve issues and improve their experience; represent the Company positively to build satisfaction and loyalty.
Set productivity goals, ensure operating standards are followed, and manage labor hours and disposal expenses against established plans.
Lead drivers to meet or exceed productivity expectations across routes.
Create, modify, and improve routes to maximize density and efficiency; reduce route hours where possible through service conversions and container upsizing.
Execute operational plans to achieve or exceed budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance operations.
Build a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.