Document and Business Solutions Operations Supervisor

JPMorgan Chase & Co. • New York, NY

2d • $66,300 - $85,000 • Onsite

About The Position

Join JPMorgan Chase's Document & Business Solutions (DBS) and lead teams delivering global mail, print, and messenger services. The Supervisor promotes operational excellence, innovation, accountability, and team development. The position works across four DBS production environments/locations in the New York Midtown area as business demand requires. It is not desk-only: the supervisor must be able to lead and perform end-to-end mail, print, and messenger production activities as operational backup when required.

The role supports smooth evening operations, including inventory, shredding, supply replenishment, evening courier coverage, and confirming incoming Metro tech requests are accounted for and properly handed off between teams. It is a split second-shift position starting at 1:00 PM. JPMorgan Chase offers competitive total rewards and a range of benefits and programs, subject to eligibility.

Requirements

• Proven end-to-end operations experience in high-volume print production environments, with the ability to step into production roles as needed.
• At least 5 years of experience in high-volume professional printing.
• At least 5 years of experience in team management or equivalent demonstrated leadership in operations.
• Strong working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook; comfort retrieving and sorting data in Excel.
• Ability to work under minimal supervision, prioritize, and follow through in fast-paced production environments.
• Strong customer service mindset and professional stakeholder communication skills.
• Detail- and deadline-oriented, with high standards for confidentiality and controls.
• Prior people leadership experience in an operations environment, including direct supervision or acting supervisor/team lead responsibilities.

Responsibilities

• Manage the evening courier vendor and delivery-related pitch book printing requests; coordinate MetroTech-to-Midtown deliveries and 270 services, including food delivery, toner replenishment, and shredding.
• Lead mail, print production, and messenger services, ensuring daily workflow, capacity, performance, quality, and escalations are managed in line with DBS standards and SLAs.
• Set daily operational priorities, assign work, and coordinate coverage to meet service expectations.
• Implement new services and projects; maintain local procedures; manage inventory, fulfillment, and logistics; maintain advanced tracking and reporting in Excel; and drive process improvements.
• Manage team performance by setting expectations, providing ongoing coaching and feedback, and applying corrective action when required.
• Identify and correct non-compliant activities, ensure site health and safety, and safeguard confidential and personal information.
• Build client and stakeholder relationships, respond to service needs, and resolve complex inquiries and escalations, including mail research and discrepancies.
• Perform end-to-end mail, print, and messenger production activities as operational backup when required.
• Support evening operations, including inventory, shredding, supply replenishment, courier coverage, and accurate accounting and handoff of incoming Metro tech requests.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed